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Custom Domain with NS1 and Voluum Help (6)

11-13-2015 01:16 PM #1 opendoor (Member)
Custom Domain with NS1 and Voluum Help

Hey guys, got an odd issue here. I've cname'd a subdomain to my volume tracking domain. When I test the campaign URL on PC, iOS, everything works fine. When I try testing on an android phone, i get the "unable to resolve DNS error". If I use the original Voluum tracking domain, it pulls up my lander and tracks back to Voluum with no issues.

When I go to verify DNS settings in Voluum, it returns me the following error:

CNAME validation error

Note that it may take some time for new settings to propagate across the DNS servers before we can pick up changed values.
Your current DNS configuration
track.example.com. CNAME http://abc123.voluumtrk2.com.
http://abc123.voluumtrk2.com. A 57.xxx.7.58
http://abc123.voluumtrk2.com. A 59.0.xxx.180
http://abc123.voluumtrk2.com. A 58.6.xxx.123

Your DNS configuration should contain one of records:
track.example.com. IN CNAME abc123.voluumtrk2.com..
track.example.com. IN CNAME abc123.voluumtrk.com..
track.example.com. IN CNAME abc123.trackvoluum.com..

The error is driving me nuts as I can't run any of my android specifc offers. Any insight from you guys? First time using ns1 so I'm sure it's an error on my end. As mentioned earlier, if I use the voluum tracking link directly, everything works without a hitch on all OS. But once I use my custom domain, android OS is unable to resolve the website.

TIA

11-13-2015 02:21 PM #2 opendoor (Member)

Figured it out, remove http:// from CNAME records for future reference.

As an aside, NSone service/support turnaround time is phenomenal.

11-15-2015 04:30 AM #3 avalanche (Member)

When you're referring to NS1, is that some other service? I'm familiar w/ it as a nameserver item, but that's it. I'm looking at changing my Voluum url to a custom tracking domain & trying to figure out if I can use both my custom domain and the old Voluum subdomain simultaneously (so I don't have to go replace a billion urls at traffic sources, etc)

11-15-2015 04:36 AM #4 opendoor (Member)

You can use both simultaneously as I just use my subdomain to redirect to the Voluum subdomain.

NSone is a DNS manager. You can just as easily achieve the same result without using NSone

11-15-2015 04:42 AM #5 avalanche (Member)

Outstanding - thanks for the quick turn. Haven't found that covered either on Voluum support info or here.

11-15-2015 08:12 AM #6 zeno (Administrator)

I think you may mean NSOne?

Subtle but substantial difference there - ns1 is the typical subdomain of nameservers so Googling that won't find the DNS management platform you're like referring to.

And yes, for the record, the domain name system records you create should never have protocols or file paths in them, these aren't part of how DNS works.

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