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Go2Mobi rejecting their advertisers (10)

09-23-2015 01:54 PM #1 njosten (Member)
Go2Mobi rejecting their advertisers

Signed up with them last week. I got asked for an ID and credit cards scans, so I sent those in. No response for days..I email them asking what's up and get this..

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09-23-2015 06:11 PM #2 Go2mobi (Member)

The support team likely had a compelling reason to reject your account. We want to approve everyone we can, and very, very rarely reject any accounts that submit proof of identity. I'm sure other STMers will back me up on that.

If you are confident that this was an accident on our part, I would be more than happy to work out a solution suitable for both parties. PM or email me if interested.

09-23-2015 07:04 PM #3 whitefox (Member)

I sent off all my ID 3 days ago to no avail, ill resend it all now.

09-23-2015 08:12 PM #4 Go2mobi (Member)

Quote Originally Posted by whitefox View Post
I sent off all my ID 3 days ago to no avail, ill resend it all now.
Please include me as a cc, I'll make sure you get approved ASAP

09-24-2015 08:47 AM #5 whitefox (Member)

Thank you Grandin, ill resend.

09-25-2015 05:22 PM #6 whitefox (Member)

Still no reply, though I have had some marketing emails. Sent 3 times over the week, maybe im in the spam folder haha

09-25-2015 08:58 PM #7 Go2mobi (Member)

Quote Originally Posted by whitefox View Post
Still no reply, though I have had some marketing emails. Sent 3 times over the week, maybe im in the spam folder haha
Super weird, I personally configured the support email to make sure nothing goes into spam so I'm confident that's not it. Seems like breakage from the email to our customer service platform.

Please just email me directly (grandin@go2mobi.com). Sorry about the hassle!

09-25-2015 09:09 PM #8 whitefox (Member)

I emailed it to you direst yesterday morning ill send it over again now, and no problem, im just happy we're getting sorted.

Just sent it again no CC this time just direct to you.

Tom

09-25-2015 09:43 PM #9 whitefox (Member)

Awesome support Grandin, thanks for dealing with that, all apprived and ready to rock.

Cheers!

09-26-2015 10:46 AM #10 vortex (Senior Moderator)

Thanks Grandin! Glad to see everything got sorted! I can vouch for Go2Mobi - their support team is super-responsive (which should be obvious from this thread alone).


Amy

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