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FB account banned while doing WH... Will this plan work? (11)

09-02-2015 07:13 AM #1 the swanky spunk (Member)
FB account banned while doing WH... Will this plan work?

Hi STM members,

This is my first post here and have been gathering a lot of good information here on the forum. Today I have an issue and I hope you guys can share your thoughts and advice.

I am running a WH Campaign, none of the nutra category, no cloaking or anything. It's been running for 3 weeks, with over 120+ approved ad copy (zero disapproved ads), lots of likes, shares, and comments (most good and neutral, a few negative comments/haters but they are everywhere) and high relevance score of an average of 10...

... and then today the red flag "Your ad account has been flagged for policy violations. Any ads you're running have been turned off. If you believe this is a mistake, please contact us."

So I contacted FB and waiting for their reply. But I have no clue as to what reason they disabled my account. My guess is that some complaints from users triggered more in depth review and they found a reason or something that violated their terms of service on the site.

So I am wondering, would you guys advise me to duplicate the same campaign funnel on different domains to run it on a different account because it is running profitable for me. I have a business manager account and that one ad account is disabled, if I were to use a second ad account under that same business manager, is that a risk for running the same campaign with same lander that is on a different domain using a different payment method? Will that trigger a flag and get my whole business manager account banned?

I do not want to risk my business manager account, but at the same time I need to continue to run the profitable campaign and am willing to duplicate it asap. Or should I wait to work it out with FB, I know they are very strict and may not even give me chance to make changes if needed on my lander or whatever the issue was for violating their policy. Will they work it out? I hear sometimes they won't even give you a chance to make changes and their were no phone number to call them directly (if there is a number to contact, I will appreciate it). Please advise or share thoughts, Thanks STM members!

09-02-2015 07:48 AM #2 the swanky spunk (Member)

I guess after reading a little more on this topic... it seems like not much I can do to have facebook reactivate my account after it "violated policy" and it also seems regardless how WH your campaign is, if there are enough complaints FB will close your account...

So the new focus would be:

1. Is it good to run the same campaign funnel on different domains but under the same business manager where the other ad account was disabled?

or

2. Continue the same campaign funnel on different domains and just spread it over multiple accounts. If this route is taken, using VPS or RDP to be on different IP address, will it be reliable if it's absolutely necessary to do day parting for my campaign?

2a. Is there an automated dayparting feature in FB???

Thanks everyone in advance!

09-02-2015 08:25 AM #3 cmdeal (Veteran Member)

Well you should first determine what caused the ban in the first place.

If it is because your ads cause lots of complaints from users, then I am not sure running the same ads on a new account will help in the long much unless you actually change your ads ...

09-02-2015 08:51 AM #4 azureus (Member)

Just try creating a new account using a proxy and a different CC... I guess, I had FB accounts banned three times and now I feel like giving up with this traffic source. It's like an endless circle.

09-02-2015 08:58 AM #5 h0mp (Member)

Read their policy and confirm that you are not violating it.

Contact them again and point out clearly that you are not violating their ad policy. Tell them what you are advertising and tell them to read their own policy.
Also, you might want to tell them that since spelling errors are not allowed in ads, you don't tolerate any of those in their e-mails to you as well.

Policy violation bans sometimes don't make any sense at all. And if your appeal is actually read by human, they might even agree.
Send it out during Indian office hours.

09-02-2015 05:57 PM #6 the swanky spunk (Member)

Hey guys, thanks for the advice. I did read it again and the only thing I can see that may ding me is:

1. text on image no more than 20%.... mine is probably 22% or 24% at most. But I'm thinking if there were complaints and FB reviewers had to choose something they would probably pick this as a violation. Which obviously I can make a small tweak to change this if this is the case. Hard to imagine they disabled all 30+ campaigns because of this.

2. "We reserve the right to reject, approve or remove any ad for any reason, in our sole discretion, including ads that negatively affect our relationship with our users" Maybe they just feel like it that day because it collected "negative comments over time" and reached a threshold during scaling... I do look through the comments from time to time to make sure to stop anything if it's receiving any negatives.

So I am waiting and have tried contacting again. It's annoying because I was hitting $X,XXX/day profits WH and my account gets banned. So I really need to get this back up.

Will duplicating the campaigns to a second ad account on Business Manager bring any trouble if the domains are different? Anyone has experience with that without risking my business manager account?

Thanks everyone.

09-02-2015 06:00 PM #7 rickymad (Member)

I heard if your payment method was flagged from your profile...you can't advertise on your business manager

09-02-2015 06:43 PM #8 vierka (Member)

I was asked to appeal which I did and got a respond from Facebook 2 weeks later saying exactly why my account was disabled (promoting work from home offers). Unfortunately, they refused to reactivate it. They are very strict these days. I know people who have gone through 8 credit cards just to carry on promoting.
If you have a successful campaign, I would try to open a new FB advertising account using a different credit card and see what happens. I'm not sure if they track IPs as well. You can also try your spouse's profile and credit card, that should be ok.

09-02-2015 06:48 PM #9 arlind (Member)

Quote Originally Posted by vierka View Post
I was asked to appeal which I did and got a respond from Facebook 2 weeks later saying exactly why my account was disabled (promoting work from home offers). Unfortunately, they refused to reactivate it. They are very strict these days. I know people who have gone through 8 credit cards just to carry on promoting.
If you have a successful campaign, I would try to open a new FB advertising account using a different credit card and see what happens. I'm not sure if they track IPs as well. You can also try your spouse's profile and credit card, that should be ok.
Facebook definitely tracks IP.
Just make sure to have "new everything" on a good account with enough user activity and you'll be fine I guess.

09-03-2015 07:05 AM #10 jason a (Senior Member)

If you were doing arbitrage to a viral news type site then 100% your going to get banned. I assume thats what you were doing as a lot of people think thats whitehat. It used to be and I did a ton of it until they started banning for it.

09-03-2015 07:27 AM #11 trojans10 (Member)

Quote Originally Posted by jason a View Post
If you were doing arbitrage to a viral news type site then 100% your going to get banned. I assume thats what you were doing as a lot of people think thats whitehat. It used to be and I did a ton of it until they started banning for it.
Whats whitehat then? Using a blog article as a lander --> optin... isn't that safe? or are you talking a viral news type site, that is just links to an affiliate offer?

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