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Cannot receive Overdue Payment from Clickdealer since July (8)

08-21-2015 07:25 PM #1 gravityfree (Member)
Cannot receive Overdue Payment from Clickdealer since July

I joined the network Clickdealer since July and generated around 2k revenue daily for them. They sent 3 payments through wire transfer to me, but all sent to wrong bank. I am sure my payment information are 100% correct. I reported the cases to them for several times already.

After a week and a week waiting, they aware the errors but still don't resend me the overdue July payment. Their reason is "its a big risk for clickdealer if the money never comes back. So as a risk procedure they won’t resend until fully cancelled". However, even they cannot get back the money from banks, Clickdealer still owe me the payment. Why should the publisher to take the risk? IT IS NOT MY FAULT

Til now, there are still no solid solution and the deadline of re-transaction from Clickdealer. Anybody has similar experience before? And what can i do?

08-25-2015 03:54 PM #2 Eli ()

They can probably call their bank and trace the wire.

08-26-2015 03:59 AM #3 anguschkong (Member)

Omg. I feel for you!! any clickdealer representative here to help him out?

08-26-2015 04:28 AM #4 vortex (Senior Moderator)

May I gently remind you not to make double posts in the future? I've just deleted the new duplicate post from the "Affiliate Marketing" subforum. Next time if you don't get feedback/reply after a few days, feel free to post in the thread to bump it instead (occasional bumps are acceptable).

I've taken the liberty of alerting a clickdealer rep to this thread. Not wanting to get involved, but I'm hoping this matter will get resolved satisfactorily for both parties. Good luck!



Amy

08-26-2015 05:29 AM #5 mminsk (Member)

Probably just a misunderstanding.

They do owe you the money, since you're not responsible for the faulty wire transfer. ClickDealer should be able to get their money back without much of a hassle, at least from a legal standpoint.

08-26-2015 06:42 PM #6 alice_cd (Senior Member)

Quote Originally Posted by gravityfree View Post
I joined the network Clickdealer since July and generated around 2k revenue daily for them. They sent 3 payments through wire transfer to me, but all sent to wrong bank. I am sure my payment information are 100% correct. I reported the cases to them for several times already.

After a week and a week waiting, they aware the errors but still don't resend me the overdue July payment. Their reason is "its a big risk for clickdealer if the money never comes back. So as a risk procedure they won’t resend until fully cancelled". However, even they cannot get back the money from banks, Clickdealer still owe me the payment. Why should the publisher to take the risk? IT IS NOT MY FAULT

Til now, there are still no solid solution and the deadline of re-transaction from Clickdealer. Anybody has similar experience before? And what can i do?
On behalf of ClickDealer, please again accept our apologies for this unfortunate situation that took place.

It never happened before that a mistake in billing details would take so long to be discovered. Please be assured you will get everything paid out to the last penny.

The first 2 payments were sent via a mass payment system to the billing details that you entered yourself so I'm sorry but it's not that ClickDealer sent your money to the wrong bank, as you're saying.. It's just that the mistake wasn't noticed until the 3rd one.
Be assured that we keep sending additional requests and specifications to that bank so that they can credit the money to your account.

As for the last payment, it was sent manually via a wire transfer on Aug 21st and the value date is today so maybe you just haven't received it yet. Your AM should have forwarded the SWIFT message to you for proof.

Please let us know when you receive the money so that we can resend the remaining balance this same way and recall the old payments if they're not released to you by then.

09-01-2015 02:04 PM #7 vortex (Senior Moderator)

It's people like Alice that make Clickdealer such a great network to work with.

No finger-pointing, no saying "it was your mistake" (eventhough that may have been the case), just "here's what happened and here's what we did to resolve the issue".

Definitely an approach I'm adapting for myself for the future. Thanks very much Alice for your response - and please thank Ross for me as well.


Amy

09-08-2015 08:19 AM #8 alice_cd (Senior Member)

Thank you, Amy!

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