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Conversions not showing up in Voluum (12)

08-10-2015 02:22 PM #1 rolikmeir (Member)
Conversions not showing up in Voluum

Im running pop unders with propeller and my conversions are showing up in my affilate network but not on Voluum. What could cause this? HELP PLEASE! Thank You!!!

08-10-2015 02:37 PM #2 wadnonmedia (Member)

Its just a problem, with Voluum, but they solved it, check now. All looking good

08-10-2015 02:39 PM #3 rolikmeir (Member)

So this was just happening today?

08-10-2015 02:40 PM #4 rolikmeir (Member)

im still not seeing conversions.

08-10-2015 02:43 PM #5 fatcow (Member)

Was happening today too for us, but now all good again

08-10-2015 02:45 PM #6 Ruby Tunes ()

EDIT: These other guys ^^^^ beat me to posting. If it's still an issue and it hasn't been solved then please read on

Hey, with the very little information you've given I can probably narrow down the problem but we'll probably need more info to actually know what's going wrong

Here's the basic tracking process which we'll need to consider to look at what's going wrong:

1) Person clicks ad
2) User taken through Voluum (click counted) and assigned subid by Voluum
3) User sent through network to the offer, subid field (whichever you've assigned) on the network is filled with the value of {subid} (as given by voluum)
4) User converts and network records conversion
5) Network fires pixel telling Voluum that the user with {subid} value (found in whichever subid field on the network you've chosen to use) has converted, Voluum then adds the conversion to their platform.

I'm guessing that the problem is at step 5 as that is the step where the network will tell Voluum which subid has converted.

Could you let us know the following info... (and please hide the domain names in the links for your own sake)

a) The tracking link you got from your network and placed into Voluum when setting up your campaign
b) Whether the clicks are tracked in voluum
c) The postback pixel/url you have placed on the network

08-10-2015 02:49 PM #7 wadnonmedia (Member)

Just look at the home page of Voluum withoud loging in, and you will see all the news feed from them

08-10-2015 04:02 PM #8 rolikmeir (Member)

Thanks for the response!

a) http://xxxxxxx.com/mt/x2a42334d4v233s274z2v2a4/

b) im getting "visits" in volume

c)http://zsu3s.voluumtrk2.com/postback?cid=#s2#

08-10-2015 04:24 PM #9 rolikmeir (Member)

made a mistake.

c)http://zsu3s.voluumtrk2.com/postback?cid=%SUBID1%

08-10-2015 05:09 PM #10 Conversion8 ()

If your link offer like that http://xxxxxxx.com/mt/x2a42334d4v233s274z2v2a4/ and your global pixel like this http://zsu3s.voluumtrk2.com/postback?cid=%SUBID1%

That means your network is using parameter SUBID1 as the transaction id , so you need to put &SUBID1= at the end of your offer link on your Voluum

http://xxxxxxx.com/mt/x2a42334d4v233...v2a4/?&SUBID1=

Try that .. hopefully it will be ok now

08-10-2015 07:35 PM #11 rolikmeir (Member)

Will do thank you!!!

08-11-2015 11:37 AM #12 Ruby Tunes ()

Yep that looks like the issue

Let us know if you have any other problems with this!

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