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Live Reports in Decisive (3)


07-07-2015 09:54 PM #1 thien425 (Member)
Live Reports in Decisive

Right now I currently have 3 conversions today for a campaign but when I look at the live reports I am not showing any
conversions under the Creatives tab so I don't know which banners the conversion came from. When I emailed supports about this they said sometimes conversions appear the next day. Does this happen often? So the live reports are not actually live?

p.s. I started the campaign just yesterday and got 2 sales but those showed up just fine.


07-08-2015 05:29 PM #2 manu_adefy (Veteran Member)

Hey,

Yeah, Decisive has many delays with that unfortunately. They used to work just fine like a month ago but then 2 weeks ago or so they started having many problems, at it seems they are platform wide problems: Low traffic in some geos, non-live live reports , postback URL errors (which show up in Voluum as errors and usually it's a conversion that Decisive doesn't take but didn't check this too closely).

I've been told by support that the traffic problem will only be fixed for next week (maybe). I think that's their priority now, and not the live reports unfortunately. For me they had like 6-12 hours delay (based on spend). My recommendation is you also think about other traffic sources.

Manu.


07-08-2015 07:15 PM #3 arunbasillal (Member)

The live reports can be a bit flaky. You can try creating a real report by going to the REPORTS page and that usually has it right.

Regarding the troubles, their recent email update said it has something to do with the third party networks that they use to source inventory from, and hopefully will be fixed soon.

Hope that helps.


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