Home > Questions and Answers > Tracking Questions

---

Voluum Not Showing Lead (11)

---

I noticed I got a lead at MundoMedia but it didn't show up in Voluum for some reason. Anyone know how to fix this?

Also how do I found out where that lead came from since it didn't show up in Voluum. I know its from zeropark but which campaign, website, etc.

---

The problem is most likely due to an incorrect/incomplete postback url.

If you'd like me to take a look - could you show me the following links (please feel free to change your affiliate ID, Voluum domain name etc. to other numbers/letters to protect your privacy):

-The Voluum postback link you pasted into Mundo

-The URL of the offer you set up in voluum

If your voluum offer link contains a {clickid} variable which was passed to Mundo, you can find that click id in your Mundo subid reports, and manually load that into Voluum and the lead will show up in your voluum stats. Once you provide the two links above, we'll be able to see whether you were passing the click id or not. If not, then I don't know of any other way to find out which camp/placement/etc. that lead was from. But at least we'll be able to fix your tracking so it will track correctly in the future.


Amy

---

Thanks for helping me out. I sent you a PM with the pictures you needed.

---

Received!

Append this to your offer url in Voluum:

?subid1={clickid}

That should fix it! If it doesn't, let me know


Amy

---

http://mmtrkpy.com/mt/xxxxx/?subid1={clickid}

Like that?

Also I noticed that no clicks are showing up either, will that fix that issue too?

---

Yes like that!

When you say no clicks are showing up what do you mean? Voluum stats? Zeropark stats? Or Mundo stats?


Amy

---

On Voluum for my two landing pages I have setup. I see the visits but it says zero clicks.

---

OK - try this for me please: Paste your Voluum campaign link into your browser and click through the landing page to the offer (remember to use a VPN if you're not located in the target geo). Then see if the click shows up in Voluum.

This is really neat - we're talking in real-time on a forum like it's a chatroom.

Amy

---

Argh. I just got another lead must of been eariler today as it didn't show up on Voluum.

I did the landing page test and nothing, still no clicks in Voluum.

I think my landing page is broken as when I click on the http://url.com/click it takes me to a 'Not Found' web page. Hopefully thats only me otherwise I have been wasting money by sending traffic to a broken landing page.

---

OK - looks like we'll need to sort this out over skype - I'll PM you my skype id and we'll go from there.

In the meantime - PAUSE YOUR CAMP!

Amy

---

Resolved.

Thanks

---

Home > Questions and Answers > Tracking Questions