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google account suspended (24)

05-26-2015 07:12 PM #1 acepowermarketing (AMC Alumnus)
google account suspended

Dear Adwords Advertiser

After you chatted in yesterday we escalated your account to check why it was still in review. While reviewing your account, our specialists identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at https://adwords.google.com/select/tsandcsfinder

If you believe that you meet all of our Terms and Conditions and would like to appeal the suspension of your account, please fill in the following form:
https://support.google.com/adwords/contact/pf_suspended

------------------------------

any idea why this might be the case? i tried calling in but when i entered my customer code all they said was "you violated our policies"

im doing everything clean here with google, no cloaking, no changes in landers and i called in previously to find out about their compliance policies.

05-26-2015 07:13 PM #2 acepowermarketing (AMC Alumnus)

i have never ran a single google ad before, but i have another adwords account created under my personal gmail more than 5 years ago and i log in to play with the google keywords tool, and i use vpn on a regular basis for research on google chrome and other browsers.

05-26-2015 07:33 PM #3 franco12 (Member)

try this
tel:866-246-6453

Be polite but brutally assertive.

Good luck!

05-26-2015 07:57 PM #4 acepowermarketing (AMC Alumnus)

called in already, i have to key in my customer id, and then its a repeating automated message, so i wrote in.

05-26-2015 07:58 PM #5 cmdeal (Veteran Member)

Really could be anything ... unfortunately, I think it is hard to recover from, you'll probably be better off starting new accounts.

05-27-2015 07:57 AM #6 acepowermarketing (AMC Alumnus)

Quote Originally Posted by cmdeal View Post
Really could be anything ... unfortunately, I think it is hard to recover from, you'll probably be better off starting new accounts.
I was thinking... If they ban people who are doing it completely clean, then isn't it encouraging us to either stay away completely, or go all out on cloaking, deliberate fraudulent behavior below suing threshold and consistently creating new accounts to prepare for the inevitable ban?

05-27-2015 02:10 PM #7 jlfarley (Member)

Quote Originally Posted by xavierfok View Post
I was thinking... If they ban people who are doing it completely clean, then isn't it encouraging us to either stay away completely, or go all out on cloaking, deliberate fraudulent behavior below suing threshold and consistently creating new accounts to prepare for the inevitable ban?
They have systems in place to stop this type of activity. Once you are banned, it is extremely difficult to get a new account. You almost have to enter the Witness Protection Program and assume a whole new identity. They're that smart

05-27-2015 03:44 PM #8 OJay (Member)

Scary.... everything you did was 100% normal on the payment side?

05-27-2015 04:53 PM #9 customs (Member)

@xavierfok, maybe you reside in a different country than your payment info?

Long story short, I was a "czar" moderator of Adwords in Russia for a few years (checking entries of common reviewers), and the system always put a ban if payment details are not in sync with your location.

Actually local reviewers can't do much. Every ban or uncommon issue is escalated to California.

The 99% of bans are made by their bot.

If you nag them a lot, they will unban you. Lol, I even was nagging them for my own accounts.
I was able to lift a ban myself through the interface, but an hour later the bot comes and ban an account again.

05-30-2015 11:46 PM #10 beastmode (Member)

Did this get sorted? Because I don't live in the country where my payment info is from... I would like to know this too.

For example, if my CC is from Taiwan, would I need a VPN to show Google I am from Taiwan? Otherwise, would they ban me?

05-31-2015 12:03 AM #11 cmdeal (Veteran Member)

Quote Originally Posted by beastmode View Post
Did this get sorted? Because I don't live in the country where my payment info is from... I would like to know this too.

For example, if my CC is from Taiwan, would I need a VPN to show Google I am from Taiwan? Otherwise, would they ban me?
Most of these actions are taken via algorithm. These algorithms are not unique to Google ... just as your credit card company may block a traction if all of a sudden it sees some charges from Nigeria (which may be perfectly legitimate ... maybe you are there to visit a college pal), the more unusual a transaction or an application seems, the higher the chances it will have of raising a red flag.

I don't think even most people at Google know exactly the factors and weightings that go into these statistical algorithms, but certainly if you want to raise as few red flags as possible, it would be best to keep everything as consistent as possible.

05-31-2015 05:06 AM #12 acepowermarketing (AMC Alumnus)

no this is not sorted. they are not responding, they told me that i had a payment issue, and then checked and confirmed that i violated google policies (totally different issue).

my card is used without problem everywhere else including the google play store (just bought something 2 days ago before the google account)

05-31-2015 08:23 AM #13 fallonp (Member)

Just because the email from Google mentioned billing doesn't mean your account was banned due to your credit card, that's a standard email.

Were there any affiliate links in the redirect path of your click url?

Sometimes an ad to an offer can get approved but unless you're using an aged (i.e. slightly more trusted) adwords account you'll get banned just because they don't want that type of advertiser.

05-31-2015 01:25 PM #14 beastmode (Member)

So, looking at this, is anyone able to help me compile a definitive list of what gets you banned by Google?

1. Make sure your payment method and country of residence is the same. In other words make sure your credit card matches the country you live in when you buy ads.

2. Make sure your computer history is the same. For example, if you suddenly use a VPN to try and "trick" Google into thinking you are in USA, but your phone GMAIL and other computers are logged into GMAIL and their location is not USA, it triggers warning flags. So make sure you get a totally new computer for this.

3. If you have a non compliant lander that clearly looks like it's an affiliate doing PPC, they will ban you too.

What other things?

05-31-2015 03:57 PM #15 cmdeal (Veteran Member)

Quote Originally Posted by beastmode View Post
So, looking at this, is anyone able to help me compile a definitive list of what gets you banned by Google?

1. Make sure your payment method and country of residence is the same. In other words make sure your credit card matches the country you live in when you buy ads.

2. Make sure your computer history is the same. For example, if you suddenly use a VPN to try and "trick" Google into thinking you are in USA, but your phone GMAIL and other computers are logged into GMAIL and their location is not USA, it triggers warning flags. So make sure you get a totally new computer for this.

3. If you have a non compliant lander that clearly looks like it's an affiliate doing PPC, they will ban you too.

What other things?
https://support.google.com/adwordspo..._topic=2996750

05-31-2015 03:58 PM #16 acepowermarketing (AMC Alumnus)

Quote Originally Posted by fallonp View Post
Just because the email from Google mentioned billing doesn't mean your account was banned due to your credit card, that's a standard email.

Were there any affiliate links in the redirect path of your click url?

Sometimes an ad to an offer can get approved but unless you're using an aged (i.e. slightly more trusted) adwords account you'll get banned just because they don't want that type of advertiser.
yes there is a affiliate link that led directly to the offer page

05-31-2015 08:58 PM #17 fallonp (Member)

Quote Originally Posted by xavierfok View Post
yes there is a affiliate link that led directly to the offer page
That's probably why you got banned, I suggest you cloak just to hide the affiliate link in the redirect path.

05-31-2015 09:02 PM #18 fallonp (Member)

Quote Originally Posted by beastmode View Post
So, looking at this, is anyone able to help me compile a definitive list of what gets you banned by Google?

1. Make sure your payment method and country of residence is the same. In other words make sure your credit card matches the country you live in when you buy ads.

2. Make sure your computer history is the same. For example, if you suddenly use a VPN to try and "trick" Google into thinking you are in USA, but your phone GMAIL and other computers are logged into GMAIL and their location is not USA, it triggers warning flags. So make sure you get a totally new computer for this.

3. If you have a non compliant lander that clearly looks like it's an affiliate doing PPC, they will ban you too.

What other things?
Those things & gazillions of others including
1. cookies
2. ip's
3. PC info
4. hardware info
5. geo location
6. related account & gmail accounts
7. probably some "zombie cookies" too
8. Browser fingerprinting
9. and much much more

They've been banning thousands of accounts every day for years so they've got it down to a fine art

05-31-2015 09:22 PM #19 jonemd (Member)

Were you direct linking on Google??

07-09-2015 08:45 PM #20 jhustlin (Member)

1.) Use a virtual machine, slap something on there such as win7, or mac OS.

2.) Avoid using vpn's, use something that has a residential ip. Example: https://www.intl-alliance.com/

3.) Do not log into your facebook or google related accounts when using adwords in your Virtual Machine, as a matter of fact avoid using something such as Chrome which has something called 'rlz-id' (maybe obsolete now, i am not sure).

4.) Avoid popular gift cards, wherever you can, use a source that isn't too popular.

5.) Success with adwords!

07-10-2015 03:32 AM #21 egorpe (Member)

Quote Originally Posted by jhustlin View Post
1.) Use a virtual machine, slap something on there such as win7, or mac OS.

2.) Avoid using vpn's, use something that has a residential ip. Example: https://www.intl-alliance.com/

3.) Do not log into your facebook or google related accounts when using adwords in your Virtual Machine, as a matter of fact avoid using something such as Chrome which has something called 'rlz-id' (maybe obsolete now, i am not sure).

4.) Avoid popular gift cards, wherever you can, use a source that isn't too popular.

5.) Success with adwords!
How can it be a success?

It is still flying non compliant, hiding your arse and just waiting for ban hammer to drop again.

How can you build a sustainable business off it?

07-11-2015 08:21 AM #22 jhustlin (Member)


How can it be a success?

It is still flying non compliant, hiding your arse and just waiting for ban hammer to drop again.

How can you build a sustainable business off it?
Getting paused all the time, having landers ripped, compared to cloaking, are at the same level of being volatile imo...i don't see any difference...you are correct on being sustainable, unfortunately cloaking isn't good for long term business...

09-29-2015 09:13 AM #23 fallonp (Member)

Quote Originally Posted by franco12 View Post
try this
tel:866-246-6453

Be polite but brutally assertive.

Good luck!
Dream on

09-29-2015 06:30 PM #24 nefig (Member)

...don't ever try using prepaid Credit cards on Google/FB, like, ever. Unless they are legit true "employee" rechargeable credit cards with verifiable address attached to them. Direct linking on Google? /facepalm...
Not even through your tracker?? Oh well.. there is a slight chance of getting unbanned. But you got to be really creative about explaining the direct linking to some shit Google does not like

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