More conversions from same IP's = advertiser not want to pay (29)
More conversions from same IP's = advertiser not want to pay
Hi guys,
Today my AM contacted me regarding one offer that I'm pushing for some time already. They find out that there are more conversions from the same set of several IP's.
I checked
I contacted my traffic source about this problem and they said that it's pretty common and normal. In that country there are only 4 carriers and on 1 IP there can be hundreds or thousands of users.
From my technical background this is what came to my mind as well, but my network and advertiser just say they not pay. Dot.
I have more then $6k in this that they are going to deduct and I feel lost.
What I can do in this situation except boycotting the offer (network) and traffic source?
Thanks.
look up the owner of the ip address and show them its owned by the carrier in question, provide supporting evidence this is common practice to use one shared ip that every customer is proxied through, try contacting the carrier and document a confirmation of how the ip is being used and pass the contact information of the person over to them as well
definitely do not give up on this, just provide as much supporting evidence as possible and prove conclusively that they're just using a lame excuse to short pay you
if a network is brokering this offer, and they're not covering this for you and pursuing the payment themselves, it sounds like they're not providing any value as an intermediary
Thank you for these tips, I will lookup the IP's and contact ISP.
I thought it was common knowledge and I don't understand why the network and the advertiser "aren't aware" of this.
Out of curiosity - which GEO is it?
Capture the raw user agent of the user.
Capture all the data you can so you can use it as proof.
I bet its a developing nation GEO . Nice blog Erik , i will follow that !
Sometimes advertisers are quick to jump to conclusions, especially when a source isnt profitable.
Id put up a fight, make sure your affiliate manager knows your position clearly because your message will probably have to go through a few people to get to the advertiser. Be very clear, maybe make a statement and request it get sent to the advertiser.
In the end, if your traffic is not profitable for the advertiser they are going to look for a way to cut some of their loss. This could be their way.
Oh man, but network and merchants should know by now that this is common in some countries, and more with mobile traffic.
As someone said, collect all the individual info that indicates the individuality of the users for each repetead IP and send that report to your AM.
Any reputable network that value his affiliates would fight this for you. Otherwise, they are not adding any value as an intermediary.
Don't give up!
Ask your AM what's their job except taking the % as a middleman? It's their job to back you up and take the risk on their side (pay you) and sort it with the advertiser. If you ran this for some time and everything was fine, ask directly your AM to back you up.
Your network's job is to act as a bank for better cash flow and to take the RISK if advertiser doesn't pay. Especially if you ran this for a while and did NOTHING shady. Conversions from the same IP doesn't mean you tried to scam them (even if it doesn't back up for the advertiser). Small GEOs very often have limited number of ISPs and therefore IPs.
Download the log of the converted subids with all the info (browser details, ip, OS, etc...)and send it over to your AM. If they are not willing to work it out, dump them and work direct or with a different network. You can contact the ISP/carrier for more info on their network structure and ask them nicely to send you some proof which you can forward to your am.
Good luck
Let's say it's a $1 offer, and 6,000 leads to make that 6k. How many of those conversions were the same IP?
Check all other details about them too - all running the same browser? This is obviously not a PIN submit. Also likely not iOS as you can often identify unique devices through the code (not every platform sends this). It could be bot traffic, but I don't know what evil bits are converting on offers like yours.
Point is, if you gave 6,000 leads and they want to hold $6k, it's likely that the majority of your conversions are the same IP, and advertiser says your traffic is not backing out. But other affiliates' traffic must be working for them, so they feel there are dots to connect. Sucks bro, it's most likely not your fault.
How come they haven't brought up lead quality before? Thousands of leads before they say something? Seems weird.
Thank you for your support guys.
Just few more details and answers to your questions:
1) The offer was running in Asian country
2) It is a Chinese network that all of us know very good
3) The $6k is only like 18% of all revenue generated for that offer - it is an app install, so smaller payout with thousands of conversions
4) In total there were even less conversions => sum of revenue that they deducted was like double of what I find in the duplicate IP's report.
I put together all my data, contacted 2 AM's from network and I'm currently waiting for replies, also contacted ISP from the GEO - most of the traffic is from one ISP, however I'm not sure if the right department will get my message.
And yeah I not understand why they let me run it for months, not checking retention and then wake up and do this shady stuff.. I generated $xxx,xxx with this network so I not understand why they are doing this for just few thousands..
Will update you as I move on, however from my feelings I not see much hope here. :/
Papaya Mobile?
Hopefully you get this fixed up man does seem like simple knowledge they should know especially if they're heavily in mobile keep us updated with your progress would like to see how this turns out, and hopefully your way mate
Having exactly the same problem.
They said: Fake traffic.
Appflood. UcWeb.
OP, is Appflood or Yeahmobi?
Got hit with the same thing recently. Was told that traffic was incentive traffic + a lot of duplicate IPs. Contacted with my Ad network and they provided screenshot + explanation but still, they decided not to pay me because advertiser is not going to pay them.
Never in my affiliate career I face such issue (unless the network goes bankrupt like EWA) until all these China affiliate networks come in and started to impose such thing.
You know what's the most ridiculous thing? They never mentioned ANYTHING on the retention rate and terms on the offer page at all, and they only tell you "sorry we're not paying you" after weeks of traffic being sent.
It wasn't a huge amount though, $2k but since the network has decided to do this to me, sorry, you're not gonna get anymore traffic from me and my current and future students.
To me, it's just not a professional CPA network practice and if you ever face the same issue, trust me, just get over it and start working with someone else because no matter what you say, they will not pay you if the advertiser is not paying them.
Despite the facts that you're young, received many angel investment funds, and is very successful right now. But if you don't even carry out a professional CPA network practices, your network won't earn my respect.
Peace.
At STM London I talked about my problem to Appflood's chinese representatives/girls.
They promised to investigate.
Havent heard from them.
At STM London afterparty I talked about my problem to Appflood's european representative/the guy who gave a speech in STM London.
He promised to investigate.
Did'nt get any answers.
Contacted him later through LinkedIn.
Promises again.
Havent heard from him.
I stopped sending traffic to them, two months ago.
Holly shit, any chance I can short sell Appflood shares?
Pulling this shit has to be one of the worst AM business decisions of the year. They are going to loose 10 fold what ever they save from not paying affiliates by loosing current affiliates and gaining a rep of not paying, which will keep new affiliates away.
Man the fuck up app flood and pay your affiliates, not just because its the right thing to do, its also the right business decision...
More conversions from same IP's = advertiser not want to pay
The same thing happen with my friend. A china network didn't pay him more than $6K
Thanks again for your inputs guys.
The things moved today - I provided evidence to the network on Monday and today I got answer from the network that it helped and I will be paid next week. I still not have the money, but it looks good now.
Always fight for yourself guys!
Lets hope the best.
What kind of evidence did you provide?
@stacks: I not want to disclose the network name at this moment.
@martintak: I provided my export from
Currently we are arguing over a 9 - 11K payment from a Chinese network ( we sent decent 6 figures to them in 1 month. Multiple months. Then we sent 3 other affiliate referrals ) .
They can't show us the "non compliant page " we were apparently running . They just made the conclusion that 3 days of leads were "not compliant " . The pages were all compliant ( they agreed on the phone + Skype )
I'll post the network name, rep names, etc here in a few weeks if we do not get paid…
You think the Network would cough up the change to keep our business or avoid people bitching about them on STM
TBC..
If a network is arrogant enough to do that, makes you wonder what other big fish are out there
Tell them if they don't pay you are going to stop the traffic. Its that easy.
I am not stereotyping about China , but i try to stick to work with North American companies or European, i feel its more ways to fight it if you dont get paid. But China/Hk companies alot of communications is lacking there...and basic b2b etics . Some let you promote...for a week or two .so they owe you a big check .and then they start to talk bs about your leads..As best you get your money but on a discount...and that means actually your traffic was good , but we just wanted some more moeny from you
Don't know about that. If you are running big numbers and have a good relation with them, they won't try to scrub you. US company are just the same, they run shady stuff on the backend and their payout is lower.
I just got my payment - so this problem is fortunately solved!
If there is anyone with same problem let me know if I can help you to move things to the right directions, however honestly I just provided the proof from my tracker and things got solved pretty fast.
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