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Getting Back Flagged FB accounts after running WHITE HAT stuff (10)


03-24-2015 06:07 PM #1 malachii (Member)
Getting Back Flagged FB accounts after running WHITE HAT stuff

Ok, I know that some of this stuff has been talked about in the past, but with facebook changing so fast, I'm sure there is new info that's available already.

I'm running some newsfeed ads, all white hat, no cloaking. Been doing this for a year with no issues. Then I get the usual message you get when FB is displeased:

Your ads account has recently been flagged because of unusual activity. For security reasons, any ads you're running will be paused until you can confirm your account information by contacting Facebook.

Reached out with everything they asked for, two weeks no response. Usually if the account is banned, they tell you firmly to fuck off. This looks like something different.

Can anyone that successfully got their accounts out of being flagged please respond with any insight you are willing to share about how you did that? What you said in the contact form, what id you gave them, anything else that you think might have helped.

Thanks to anyone that can help!


03-24-2015 07:04 PM #2 tomsko (Member)

From my experience they always do reply and if everything really was fine, account will be unblocked. Took me over a month to get response from FB one time.
I got back 2 accounts, no magic was needed, just filled up all the forms


03-24-2015 08:06 PM #3 malachii (Member)

Interesting, that's really good to hear. Thanks!


03-24-2015 08:07 PM #4 alemke41 (Member)

I have recently encountered the same problem. But instead of waiting for a reply I basically spammed them with what they asked for.


03-24-2015 08:58 PM #5 malachii (Member)

Were you able to get the account back? On the FB support forum, the rep said that "re-sending" the contact thing resets your place in line.


03-25-2015 02:06 PM #6 alemke41 (Member)

Yes I got my account back up in like a week.


03-25-2015 03:15 PM #7 jimmymob (Senior Member)

Reply to the email that they send you that says they'll look into it. Explain (again) what happened and why you think it happened (if you're not sure, tell them so...) Include an ID and ask really nice if they will take a look. Usually I get a response in a few hours if I do that.


03-25-2015 07:27 PM #8 i_am_positive (Member)

This happened to me like 5 months ago and i was able to get my account back. I had no clue why my account was banned in the first place i just made a legit campaign and a day later boom, ban hammer! I think it was because i used a credit card from a previously banned account to my new ad account.

FB takes a long ass time to reply, i contacted them with all my info and tried to ask for a real explanation, below is exactly how it went :

----------
Their reply:

Hi xxxxxx,

Our records indicate that your payments account was disabled due to suspected fraudulent activity. In the interest of protecting our users, we cannot confidently reenable your payments account at this time.

Thanks for your understanding,

Clarence
Risk Operations
Facebook

----------------------

Me:

Hi,

That makes no sense at all. I haven't even used my account why cant you check the history and see all my activity? I really need to promote my page so i need the ads account.

I would have understand but the reason you gave me is totally banal. It looks like you are so fucking lazy that you decided to message me a lame message without even seeing what the issue is.

Thanks.

-----------------------
Their reply:

Hi xxxxxx,

Thanks for contacting Facebook. I'm sorry for the inconvenience this caused.

I've reactivated your account, so you should be able to access your payment methods now by going to the Payments section of your Ads Manager:

https://secure.facebook.com/ads/manage/funding.php

Kind regards,

Clarence
Risk Operations
Facebook


---------------------------------------------------------------

And that's how you get your facebook ads account back fellas... Lesson of the day = BE RUDE

Now just for the record, my old accounts got banned before and i tried contacting them and they gave me the exact same reason plus they would never reply me back, i got fed up and decided to be rude, it paid off i guess.


07-20-2015 08:57 PM #9 truelovemarketing ()

I kept submitting the contact form until I got a response from a facebook global marketing rep. I submitted ID and explained my situation and they reactivated my account.


07-20-2015 10:42 PM #10 arlind (Member)

Quote Originally Posted by i_am_positive View Post
This happened to me like 5 months ago and i was able to get my account back. I had no clue why my account was banned in the first place i just made a legit campaign and a day later boom, ban hammer! I think it was because i used a credit card from a previously banned account to my new ad account.

FB takes a long ass time to reply, i contacted them with all my info and tried to ask for a real explanation, below is exactly how it went :

----------
Their reply:

Hi xxxxxx,

Our records indicate that your payments account was disabled due to suspected fraudulent activity. In the interest of protecting our users, we cannot confidently reenable your payments account at this time.

Thanks for your understanding,

Clarence
Risk Operations
Facebook

----------------------

Me:

Hi,

That makes no sense at all. I haven't even used my account why cant you check the history and see all my activity? I really need to promote my page so i need the ads account.

I would have understand but the reason you gave me is totally banal. It looks like you are so fucking lazy that you decided to message me a lame message without even seeing what the issue is.

Thanks.

-----------------------
Their reply:

Hi xxxxxx,

Thanks for contacting Facebook. I'm sorry for the inconvenience this caused.

I've reactivated your account, so you should be able to access your payment methods now by going to the Payments section of your Ads Manager:

https://secure.facebook.com/ads/manage/funding.php

Kind regards,

Clarence
Risk Operations
Facebook


---------------------------------------------------------------

And that's how you get your facebook ads account back fellas... Lesson of the day = BE RUDE

Now just for the record, my old accounts got banned before and i tried contacting them and they gave me the exact same reason plus they would never reply me back, i got fed up and decided to be rude, it paid off i guess.
Yeah being rude with them works most of the times but there are times when Clarence doesn't give a shit about anything but just bans the shit out of you ..


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