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Traffic data disappearing (5)


02-02-2015 05:11 PM #1 webmomentum (Member)
Traffic data disappearing

Just started some text traffic to a campaign using Voluum to track things.

Was using Decisive as my traffic source and got about 70 banner clicks and 15 clicks from my lander to the offer. Voluum was aligned with this as well as the affiliate network stats.

Then my traffic data at Voluum displayed one visit, no clicks.

Are they updating something?

Voluum has been quite spot on in terms of accuracy for me and now, despite refresh, it only shows 1 visit.

Any ideas?


02-03-2015 07:17 AM #2 lsshi8947 (Member)

Hello,webmomentum .First pls make sure your network already set up the postback link of Voluum.And try to test with a mobile phone before you test the offer.


02-03-2015 07:27 AM #3 mehdi (Member)

This happens when you just start a campaigns, at about 100 or 200 visits, when you're in the campaigns details tab it will restart but it usually gets back to normal shortly after that, just give it time.

I'm more concerned about the discrepency between "Campaigns" tab and "Dashboard", even on previous days where all stats are already there, i don't get the same conversion data depending on where i'm looking, it never did this before up until the last update ...



Mehdi


02-03-2015 09:22 AM #4 rob_gryn (Member)

@webmomentum

We're using an "eventual consistency model" and sometimes (rarely), when there is very high demand on our traffic servers, you may see stale data for up to 2 minutes. We will be patching this in the near future to make it seamless but we had not anticipated such high volumes coming thru Voluum so soon after launch. We understand the frustration with that. However, rest assured that everything is being tracking properly.


02-03-2015 09:42 AM #5 rob_gryn (Member)

@ Mehdi

I sent you a PM in regards to this issue - we need more information in order to investigate the issue.


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