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Exoclick account issue (9)
02-01-2015 05:47 PM
#1
smoochy (Member)
Exoclick account issue
Gents,
I have decided to finally give adult a try and loaded up my old exoclick account with $200 last night. Today I get this email:
Hello,
As a new client to ExoClick we undertake a number of verification checks to ensure the company and existing clients are not at risk.
We regret to inform you that we were unable to get through this process and your account has been closed. Don't worry, your funds will be returned to you within 1-2 working days!
Please note we do not enter into discussions about the checks we carry out, or what prevented you from working with us.
We do however wish you the best of luck in your future business plans.
Kind regards,
Bryan
Team Leader
ExoClick Customer Services
I am assigned to your ticket and I will be available for you Sun-Thurs 12:30pm-9pm (CET)
Ticket Details
Any idea how I can go about this? Any exoclick reps on here?
02-02-2015 11:07 AM
#2
wannabe (Member)
they are starting to think they are facebook lol
09-19-2016 02:40 AM
#3
massiv biz (Member)
I got this same message. I also deposited 200€ on my account about 3 weeks ago, but today I got the email that they are closing the account. Exact same words as you.
Can anyone tell me what this is about?
09-19-2016 12:17 PM
#4
vortex (Senior Moderator)
Sorry to hear about your predicament.
Exoclick is actually present on our forums - please see this thread:
http://stmforum.com/forum/showthread...ork-now-on-STM
Perhaps address your concerns there? Can't hurt right?
Best of luck!
Amy
09-19-2016 12:25 PM
#5
matuloo (Legendary Moderator)

Originally Posted by
massiv biz
I got this same message. I also deposited 200€ on my account about 3 weeks ago, but today I got the email that they are closing the account. Exact same words as you.
Can anyone tell me what this is about?
An adult show starts tomorrow in Prague, exoclick is one of the main sponsors. It might be a good idea to attend and ask them, sometimes personal contact helps. Exo is the biggest adult network so you kinda need access to it if you plan to make some damage in adult. Slovenia isn't that far away, should be a short flight for you
09-19-2016 04:16 PM
#6
nbenbee (Member)
You can always try Reporo they are offering a self serve platform and have same publishers as Exo
09-19-2016 04:51 PM
#7
matuloo (Legendary Moderator)

Originally Posted by
nbenbee
You can always try Reporo they are offering a self serve platform and have same publishers as Exo
This is not exactly true, both platforms have some publishers that are exclusive to them, exo has way more volume and better targeting. You are right to some extent of course there is some overlap but both platforms are quite different. And it's the same with pretty much all adult traffic sources, some sites are to be found on all of them, but each platform has some that are not anywhere else.
09-19-2016 05:04 PM
#8
nbenbee (Member)
hey matuloo, agree with your point regarding the differing pubs but all the big pubs seem to be on both. Volume wise we just focus on Mobile so getting similar levels of traffic from both networks and there is no difference in targeting (unless I'm mistaken?) between both so certainly worth testing if you don't get approved on Exo.
09-19-2016 05:46 PM
#9
matuloo (Legendary Moderator)

Originally Posted by
nbenbee
hey matuloo, agree with your point regarding the differing pubs but all the big pubs seem to be on both. Volume wise we just focus on Mobile so getting similar levels of traffic from both networks and there is no difference in targeting (unless I'm mistaken?) between both so certainly worth testing if you don't get approved on Exo.
Definitely worth it to try both, no question about it. And you are right that the large pubs are on both too. But, there is one thing you might not know about, some large sites sell their traffic in "packages" so the networks buy lets say 20% of global rotation on a given spot, so those 20% are not available anywhere else or are later resold for higher price etc ... so the traffic is spread across many networks and it's not exactly the same even tho it comes from the same site
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