I have sent them an email several times but never got response. Do they have support department? lol
what issue are you having? Someone here may be able to help...
I subscribed to paid plan in November but it doesn't fit my need so I asked for refund. I got a refund for that month but my credit card was charged again in December.
So I have asked for refund again last month but never got any replies and refund. Not sure whether they removed me from subscription or not.
Did you pay on a credit card? If so just contact them if
Yes. I think I need to contact my bank directly. Seem they have no support...
Hey, sorry about the trouble! I'll have our support team take care of the refund asap if you could just PM me your account email.
In the future, rather than emailing if you could please use our in panel support to get a quicker response.
Cheers,
Robert
Thanks but I already use both. The support in the panel, email, and send message from the contact form in the
Sorry about that, I'm looking into how this may have slipped by our support team. Thanks for your patience.
No worries.
They are usually pretty responsive and with the in-platform support it's hard for stuff to slip through, so something must have went awry.