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Rackspace Cloud - Please Help (26)

01-10-2015 06:42 PM #1 badimo (AMC Alumnus)
Rackspace Cloud - Please Help

Guys,

I'm a bit panicked here.. A few hours ago I signed up on Rackspace Cloud after reading Zeno's recommendation in the Onboarding zone for using Rackspace Cloud Files CDN.
I didn't select any managed service but I had to enter my credit card details (I guessed it was normal since they have a pay-as-you-go pricing model) and after signing up I had to wait for them to call me in order to verify my account.

I signed up from this page: https://cart.rackspace.com/cloud/sites

Now, all of a sudden I receive an email saying that I've been charged with $150 and I don't even know what I paid for:

Hello Rackspace Customer,

Thank you for your payment of $150.00, your credit card on file has been charged based on your invoice dated 10-Jan-15.

Our Customer Care team is available to assist you should you have questions.

Thank You,

The Rackspace Accounts Receivable’s Team
Phone: 1-800-480-2716
WTF! What is that?

I thought I didn't have to pay anything and I wasn't even warned about it.
There wasn't any price mentioned anywhere when I was entering my credit card details.
What you do think? What is this about?
Will I be able to get a refund?

This is just wrong as they didn't inform me about any costs when I was handing out my CC.

01-10-2015 07:03 PM #2 nickpeplow (AMC Alumnus)

Why not give them a call?

01-10-2015 07:10 PM #3 servandosilva (Member)

Yeah, call them or email the support.
Rackspace can be confusing because sometimes you try sign up for their CDN and end up doing something else.

01-10-2015 07:47 PM #4 badimo (AMC Alumnus)

Ok, servandosilva is right. I contacted support and it looks like I signed up for the wrong type of account. Instead of "cloud servers" I signed up for "cloud sites". Should have been more careful

01-13-2015 05:25 AM #5 zeno (Administrator)

I'll change the onboarding guides because of this.

Rackpspace really did a terrific job of burying their DNS/CDN offerings beneath their managed server offerings that none of us want.

Time to find a better CDN recommendation! Will probably rejig it to focus on Exceda.

01-13-2015 05:55 AM #6 integrity (Member)

Rackspace has terrific support, from my experience. So I'm sure they will be more than happy to sort out this mixup.

01-13-2015 06:06 AM #7 kepe95 (Moderator)

I'm using maxcdn, great support and did not have any issues so far

01-18-2015 06:52 AM #8 richard5150 (AMC Alumnus)

@zeno I'm also following along The Onboarding Zone getting myself set up and looks like Rackspace costs $50/m now - cannot find the free option.

Cant seem to find the sign up button or really have any clue whats going on at Exceda either.

Suggestions?

Thanks!

01-18-2015 07:24 AM #9 mcsteve (Member)

I tried Exceda and found it really difficult to set up, support wasn't great either. I've given up on them -- I'm now with maxCDN and can definitely recommend them. Much quicker and easier to set up, and fantastic live chat support.

01-18-2015 07:45 AM #10 zeno (Administrator)

Thanks for the feedback guys. I will have a look a the setup process for a few of them and then pick one to roll with as the go-to suggestion for people starting out.

01-18-2015 08:01 AM #11 richard5150 (AMC Alumnus)

Edit: never mind I figured it out!

02-11-2015 02:47 AM #12 ocean25 (Member)

Check this out, it appears they cover $50 monthly fee for a year:

https://cart.rackspace.com/cloud/developer-plus

02-11-2015 03:53 AM #13 taewoo (Member)

Quote Originally Posted by ocean25 View Post
Check this out, it appears they cover $50 monthly fee for a year:

https://cart.rackspace.com/cloud/developer-plus
their website says "Your account includes a $50 monthly credit on infrastructure costs for 1 year!", not "fee"

02-11-2015 09:29 AM #14 taewoo (Member)

For anyone thinking about using cloudflare, zeno has a good writeup

http://stmforum.com/forum/showthread...l=1#post189202

02-12-2015 12:39 AM #15 ocean25 (Member)

I just signed up for Rackspace cloud, it appears $50 only applies if you need servers. If you only need CDN, you only pay for data and storage.

02-12-2015 02:18 AM #16 zeno (Administrator)

I've talked to Rackspace and they are going down the managed-only route so don't really want people signing up just to use the CDN.

I'm going to rewrite the onboarding guides to use CloudFront, will do with a video, just a bit distracted hehe. Might do today!

02-12-2015 02:25 AM #17 ocean25 (Member)

I've tried CloudFront but I've had some issues with them not caching HTML files with tokens in the URL. So I just went with Rackspace and everything's good.

02-12-2015 03:13 AM #18 mcsteve (Member)

How did you get a non-managed account? I couldn't see the option during signup a few weeks back, and when I spoke to support they said the option was no longer available.

02-12-2015 03:16 AM #19 ocean25 (Member)

Quote Originally Posted by mcsteve View Post
How did you get a non-managed account? I couldn't see the option during signup a few weeks back, and when I spoke to support they said the option was no longer available.
I used this link: http://www.rackspace.com/cloud/files

Select managed account, but note that it says the $50 minimum applies only if you need cloud servers. Cloud servers is separate from CDN (which is cloud files). Hope this helps.

02-12-2015 03:49 AM #20 zeno (Administrator)

I haven't gone through the registration process again but I believe others said you were forced to put in CC details - but unsure of charges.

I'll go do it again now and confirm that it's fine. I hope it is!

02-12-2015 04:27 AM #21 mcsteve (Member)

I've just registered with the intention of using it only for CDN and DNS services. Will update here if I get charged the $50 fee.

02-12-2015 05:06 AM #22 zeno (Administrator)

Ok it looks like you can register and use Cloud Files, it's just more convoluted than before. You will need to add CC details to register and get in.

I'll update the onboarding guides or wherever I had these notes so that there's less confusion.

02-12-2015 06:57 AM #23 ralphy (Member)

It's fine, they may charge you around a dollar to verify your credit card, but that's about it. The service is pay as you go with no hidden charges.
I even called them and they said that the $50 is only if you need the servers.

02-12-2015 07:59 PM #24 teoooo (Member)

Does anyone what would be the better place to point my domain's nameservers to? Cloudflare or Rackspace or NSOne from zeno's tutorial?
I should only place images and .css files on the CDN right?

Thanks

05-20-2015 08:34 AM #25 hibearpanda (Member)

Quote Originally Posted by ocean25 View Post
I used this link: http://www.rackspace.com/cloud/files

Select managed account, but note that it says the $50 minimum applies only if you need cloud servers. Cloud servers is separate from CDN (which is cloud files). Hope this helps.
I was looking at zeno's onboarding guide and rackspace cloud too and had the same question as OP.

FYI for anyone still confused, cause for sure I was... ocean25 is right. Straight from Rackspace:

Managed Infrastructure
We help you get set up, and we're there whenever you need us.
Service level pricing is the greater of $50/month or your Managed Infrastructure service level rate. Service level rates and minimums apply only when you use Cloud Servers.

05-20-2015 12:33 PM #26 jgjh151 (Member)

Amazon Cloudfront has been good to me.

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