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Voluum having problems lately? (18)

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Hi all,

I just want to ask something about Voluum.

I had it set up, and was counting fine conversions and stuff till 3 days ago.

I have changed nothing, but it miscounts conversions every single day for the last 3-4 days.

Anyone having the same issues ?

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Are you using postback url or image ?

Also, be sure to compare the numbers on the month or a longer timerange than 1 day, because Voluum attach's the conversion to the clic so sometimes conversions are applied to the day prior and so on..



Mehdi

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Thank you for your reply.

I use postback url. Was working fine for more that 2 weeks.
I have the same timezones on everything.

My setup is Traffic soucrce ----> Voluum ----> Aff Net ----> Voluum ---- TS..

Traffic source and Add net count coversions ok. Voluum is not. Makes no sense here.

I have tried looking for longer periouds, but at this point i know voluum misses coversions for sure.

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Hi Globy, we track over 1 million conversions daily system wide and I can assure you there are no technical issues on our end.

We attribute conversions to when the clickid was generated which is most likely the reason for you seeing a 'discrepancy' ie. If someone clicks on an offer in your campaign on Monday but actually converts on Tuesday, we will attribute the conversion to Monday. This is especially common with mobile campaigns.

If you could contact our support for further help that would be the best place to get this resolved.

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Hi there,

thank you for your message.

I contacted your support. I hope this issue is resolved soon.

I will post here if i have a solution to share!

G

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What kind of offer are you promoting? Where is the conversion point?

If there are no errors in the tab in Voluum and there are click IDs associated with these conversions as shown by your network stats, then I would normally say these are very delayed conversions and Voluum is attributing them to the initial time of click. E.g. with app installs this can give conversions 5 days after initial click... Voluum says a click from Tuesday converted, affiliate network says the conversion happened on Sunday.

However if you're sure after looking at lifetime stats... then my next step would be to download all the data from the network and manually upload the converting click IDs to Voluum, then wait a bit > refresh > see if this made a change.

If it did, my money is then on the affiliate network failing to send that conversion event back to Voluum.

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Hi Zeno,

Thank you for your reply.

I've been talking with Voluum support and looks like thats the case.

Its really furstrating though, that when i click on "Convertions" tab i see my convs but i do not see them in my Campaigns and Offers tabs for the same time period.

Makes tracking costs and ROI quite difficult..

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Do you mean the campaigns/offers areas haven't yet updated, or that the data shown is different?

I believe the conversion section is more like a log than anything.

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What I mean is that if for example select to check today's stats, u see no conversions in my campaign tab but 2 in my conversions tab! My aff net and traffic source show 2 conversions as well.
That way it's quite difficult to keep up with costs and roi

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Yes this is because Voluum attributes the conversion to the visit timestamp, you'll get used to it, and it makes sens for cost and ROI tracking, because that conversion is one you paid for already at the time of the click, your actual clicks of the day have not generated that lead.


Mehdi

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I hear you!
So it's always better to check only 2-3 days old stats. Right?

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Well, not necessarily, this is only really problematic at low volumes.

In the long run if you want to day part and look at trend data, attributing clicks to the time of click from the traffic source is the most sensible.

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I see what you say!

For example I'm green today according to leadbolt but red according to Voluum!

What you say is Voluum is correct. Right?

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Trust Voluum, attributing the conversion to the day/time that the click came through is a better reflection of when you are making money.

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What troubles me is that Voluum shows always less convs till now.so what I'm trying to figure out is where are these "lost" conversations being credited? I would guess days in the past, but no.

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Wait, so to confirm, there are definitely fewer conversions in Voluum than at the network?

Anything in the errors tab? I presume you're looking at conversions for X offer vs the network to make sure it's not a campaign-level discrepancy?

In this case I would generally think it's the network end where conversions have been lost... not with Voluum.

Voluum may be receiving and logging 10,000+ conversions per second. The chances that you have been randomly selected to consistently lose conversions... well, let's just say programmatic stuff like this doesn't involve much chance. Again, I would point the finger at the network not correctly firing conversions (I'd put my faith in Voluum's platform over Cake/HasOffers any day of the week).

In the end you can just manually upload all the click IDs to pick up any missing conversions. You shouldn't dwell on this too much unless it's a large % of your conversion data that is being lost.

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What i get out of this is its not Voluum fault.

Some clicks that happen on Monday and convert on Thursday (for example) are being counted differently by Traffic source and Voluum.
First counts the click date and the former counts the conversion date.

That does mix my data a bit... but in the long run and as days go by, makes sense i guess

thank you all for participating and trying to help me figure this out.

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Little bit OT: today I see this fancy error screen in Voluum :-)
Much better than those 503 alert errors though! :-)

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