Home > Questions and Answers > Tracking Questions

Voluum Tracking Domain Losing Traffic? (7)

12-05-2014 11:49 PM #1 smithj (Member)
Voluum Tracking Domain Losing Traffic?

When I signed up with the free noobie plan on Voluum, they say:

"If you're looking to run a live campaign with real money we highly recommend you use your own custom tracking domain.

The reason we say this is because all of our Noobie users use our default domain (trackvoluum.com) as well as all paid users if they do not change to a custom domain. As a result trackvoluum.com has redirected many millions of visits and because of the volumes it has been flagged by various traffic sources, antivirus software, and other services. As such, not using a custom domain may cause you to lose traffic."

Anyone actually experience much lost traffic due to this?

12-06-2014 04:59 AM #2 natesundo (Member)

I've been wondering the same thing. Saw some discussion of this in this thread: http://stmforum.com/forum/showthread...olution/page17

Here is what Zeno said, though the question still lingers. I'm starting in Voluum and mobile camps but want to know if I need to setup the 'custom tracking domain' feature before I get rolling to stand a chance.

All comments, discussions, questions, flames, etc. welcomed and much appreciated!

*snip*

Quote Originally Posted by mrchow View Post
If I'm using custom tracking domains can increasing the conversion rate?
I'm a pro user now, but still don't set it up
Quote Originally Posted by zeno View Post
It's unlikely. Users don't see your tracking domain, so why would it matter? If anything, a custom domain will add a little bit of time to the redirects due to the extra DNS resolution.
Quote Originally Posted by mrchow View Post
I've read somewhere, if we use default Voluum tracking domain (like trackvoluum.com) sometimes blocked by antivirus software and losing traffic..

12-06-2014 01:48 PM #3 jennatalia (AMC Alumnus)

I can definitively say--after 3 million clicks--that having your own custom domain does help.

12-08-2014 09:14 AM #4 rob_gryn (Member)

Hey guys, we recently added a new default domain, voluumtrk.com instead of trackvoluum.com so you should be fine. We noticed that with trackvoluum.com as billions of visitors were routed thru it, it was sometimes flagged in some places.

12-09-2014 08:27 AM #5 zeno (Administrator)

I wonder where the flagging comes from. People were talking about traffic sources, but if there was blocking by browsers, adblock, antivirus and so on then it would be far more problematic.

In any case, a custom domain is wise though not necessarily worth the $99 if you haven't yet run much.

12-09-2014 01:58 PM #6 jennatalia (AMC Alumnus)

@Zeno,

If you're running more than 100k events, custom domain should make a difference.

Add to that ZeroPark's offering their tracking for free for events generated by ZeroPark to Voluum (does this include landing page clicks as well? @Zeropark), and it becomes possible to send millions of events through for less than $99 Voluum cost.

12-09-2014 02:06 PM #7 rob_gryn (Member)

Quote Originally Posted by jennatalia View Post
Add to that ZeroPark's offering their tracking for free for events generated by ZeroPark to Voluum (does this include landing page clicks as well? @Zeropark), and it becomes possible to send millions of events through for less than $99 Voluum cost.
Yes, any campaigns with ZeroPark as the traffic source will have the events cost free. Events being visits, clicks and conversions.

Home > Questions and Answers > Tracking Questions