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Conversions are disappearing in Voluum (7)


11-24-2014 03:05 PM #1 erikgyepes (Moderator)
Conversions are disappearing in Voluum

Hi guys,

I'm a former CPV Lab user and I switched to Voluum just a week ago.

I'm starting to see this very often for the last 2 days:

I get a conversion in Voluum and then in a while the conversion is gone.

I don't know if this is just a bug in Voluum or something other is happening here, but it looks strange.

You know that feeling: you happy from your conversions and then boom - they are gone

Anyone experiencing this as well?


11-24-2014 03:14 PM #2 zeno (Administrator)

Sounds odd! I would talk to Voluum support about this, definitely not normal.

I take it the conversions don't come back after waiting a while, or logging out/in, clearing cache etc.?


11-24-2014 03:27 PM #3 jimmymob (Senior Member)

I noticed this too OP, but they do reappear after some time for me. Not sure why it started doing this, but it was after an update a month or 2 ago. Also noticed that sometimes conv. won't show up in reports for a while even after they report on the main page.


11-24-2014 03:52 PM #4 karim0028 (Member)

yeah, i saw this as well.... They do seem to appear/reappear.... Dont know why


11-24-2014 03:59 PM #5 rafael (Member)

I've seen it happen before, and they reappear. Same with visits/click amounts. Might have something to do with their cloud databases synching or something?


11-24-2014 04:55 PM #6 erikgyepes (Moderator)

Okay, good to know I'm not alone :-) Yes I believe they reappear as well. @jimmymob: I asked before about the issue with reports and they say they know about it, so hopefully it will be sorted.


11-24-2014 04:59 PM #7 adrianegerrard (Member)

I have 2 conversions but Voluum is showing " 2 errors''. Has anyone faced this problem?


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