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AdCash 70% Clickloss!! (55)

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I've been running some initial tests with AdCash after hearing some good stuff about their traffic. After 3 days of testing at $50 per day they report sending me 55k impressions, Voluum tracks 15,637.

A friend suggested pulling zone reports on AdCash and Voluum to find if there are some pubs overreporting to AdCash, and I found a few suspect pubs reporting a few thousand impressions to AdCash and only a few hundred to Voluum and blocked them.

I've been doing mostly self-serve platforms, and first Prop Ads gave me 40% clickloss which I thought was overkill, and now this with AdCash. Is this just par for the course? I'm used to dealing with 15-25% clickloss from Ad Network to tracker.

I'm not writing this post to bitch though. I understand clickloss is a part of the mobile game. My questions is, is this normal with AdCash? How do you mitigate the effects? Do they provide chargebacks?

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Similar thing happened to me a few months ago at AdCash, lost about 400$ worth of traffic over the weekend. Tech support had no idea what was causing the discrepancies. They ended up saying it was some issue to do with Voluum. Stopped running traffic there.

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There are a bunch of Adcash zone ids that Voluum doesn't pick up for some reason. Unfortunately, some of the largest zones are on that list...I'm told they're working directly with Voluum to solve the issue...

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so does it work with thrive or other trackers? they gave me the Voluum excuse too but I thought it was just that, an excuse. can anyone who is not using Voluum talk about their adcash experience?

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Hey Guys, we're in direct talks with AdCash; it's the only traffic source where our users are having such an issue. They're having trouble figuring out as to why this could be happening -- From our end AdCash is no different than the 100's of others that are being used with our system so from the surface is appears it's some strange variation that's causing the problem.

I will personally follow up with them today to try to push for a hastier resolution.

Best,
Robert

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Boss. Thank you.

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Currently running some test campaigns on adcash and got exactly the same issue, had to disable a few "zones" but still got a lot of traffic from non tracked sites.

Got also the "Voluum excuse" and I'm 100% sure it doesn't have anything to do with Voluum itself.

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yeah, i got the Voluum excuse as well....

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Glad I read this thread! and glad that I signed up for 15 new traffic sources last night. I thought I was having some intense Voluum issues but my main traffic source was AdCash the whole time. Hmmm...

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Thank you Robert. It would be awesome for some definitive resolution to come out of all this talk. If there's actually an issue with Voluum it'd be great for it to be fixed. If it's just some bs to cover up fraudulent placements, it'd be nice to have that come out as well.


After cutting the false reporting pubs (based on comparing Adcash zone id reports to Voluum zone id reports) my clickloss has lowered to 40%. Still on the very high side but more resonable.

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What do the Adcash pubids look like?

Can someone post an example of what your tracking link would look like with all the tokens parsed.

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Update: Their CEO, CTO and IT dept got involved so I expect this to be resolved before the end of this week. They'll be running their own traffic thru a Voluum account - we're also compiling click logs for them.

@constantin Are you using a custom domain or trackvoluum.com? Anyone else who is seeing discrepancies, might you be using our default domain?

@zeno AdCash passes clickid and pubid: http://screencast.com/t/iOl1Z1vKww

http://xxxxx.trackvoluum.com/b78b6fa...5ade4580?zone=[zone]&cid=[clickid]

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Just had a campaign complete on Adcash. According to Adcash it served 180k impressions, and Voluum recorded 155k. I used a custom trackingdomain + double meta refresh for said campaign. This amount of clickloss i can live with.

My only issue with Adcash was that despite me having set up the traffic source in Voluum as Robert posted above, the [zone] tracking didnt work, passed everything as Unknown for some reason...

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I am using a custom domain, not trackvoluum.com

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Ok thanks, wanted to double check. They're running a bunch of tests.. we should have some preliminary answers very soon.

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I would love for that to be the case for me. Maybe it has to do with the geos?

I was able to get zone working with this:
http://trackingdomain.com/xxxxxx4e7a?zone={zoneID}

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Did you use mobile or web traffic?

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I experienced the same thing with adcash and propeller but I wasn't using Voluum for those campaigns I was using CPV Lab. I went back and forth with everyone, tracking support, server support, traffic source and nothing. A bunch of finger pointing saying that the others were to blame and zero recommendations on how to resolve these issues. Everyone talks about these as the large sources for pop traffic but so far in my experience they have been terrible.

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^ Was in Mexico, mobile traffic.

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No, TH, UK and IE

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I recently had a similar issue and it was due to the contents of my URL. In this specific case it was a token not being parsed and giving a '#' in the URL which terminates it (HTTP request ends!).

Are there any symbols in the AdCash zone ids?

A test worth doing:

Add some custom tokens after the zone id and pass dummy data. See if this gets logged. E.g. so Voluum URL is:

hxxp://abcde.trackvoluum.com/blah?zone=[zone]&c2=this&c3=that

If the this and that don't get picked up either, it's because something is breaking the URL at the [zone] part - likely what it has parsed to.

If they do pass through fine and zone is still unknown, then it's most certainly an issue on their end or with the formatting of the [zone] values.

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Interesting point zeno but both propellerads and adcash have zoneids in a very simple xxxxx numeric format ie. 12345

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Still, who knows what aberrant things might pop in to the URL with dynamic systems - still a test worth doing.

If the later custom tokens come through fine you can be 99% sure the issue is with AdCash's system not inserting them into the URL properly...

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Simple solution. Switch your tracker

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I also have high discrepancy with Adcash traffic. In addition, it is full of torrent/warez traffic. Several of my clients notice this and never do business with me.

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You seem to hate on Voluum quite a bit. I am also testing Thrive vs. Voluum, but it seems from several members experiences that this is a cross tracker issue. Let's seem what Robert comes back with. I've cut the bad pubs so most of my clickloss issues are gone on this particular campaign but the root cause is still there.

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Update: After extensive tests AdCash has come back to us with some initial ideas as to why this could be happening. It looks like it's an issue with a very big 3rd party Ad network that they work with, specifically mobile.

I'll post more details once they confirm this.

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I'm currently facing the same issue with them, they are very defensive every time I mention it (guess they are scared of issuing refunds). They insist that its not their problem. I switched from Voluum to CPVLab and I have the same issue so I doubt that Voluum is responsible here.

I don't know what else to do my clickloss is 80%, it feels I got no choice than to wait until this is resolved. Its pretty obvious to me that Adcash is fucking up here but nothing I can do.

Also Im really curious if this only affects some of their advertisers or all of them?

I'm really curious on how this develops.

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i had exactly the same problem in June/July, lost $800 with this and they also insisted that it's not their problem..

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80% of my test budget wasted on 1 placement that shows 0 impressions in my tracker but xx,xxx in their backend. Robert? Can we safely say that their Voluum attacks are baseless?

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Im sure they are! Simply because when testing another tracker the issue remain.

constantin what I would suggest running traffic to the offer directly for a few dollars and then compare again. If the clickloss still presists then it HAS to be a problem on their end

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The problem has now been patched on their end with a new (more conservative) way of counting traffic from 3rd party networks they work with.

AdCash will be doing another test with Voluum tomorrow so we should have a definitive answer then -- And yes, the discrepancies have nothing to do with Voluum

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good news! Thanks for all the hard work man. Keep us posted!

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Yeah can say it's 100% their fault, had the same experience and from the many sources we work with they had the highest click loss.

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just FYI I just got this message from my AM on Skype:

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well, this is pretty great news!

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The first time my account manager suggested me to avoid Voluum because of high discrepancies and use imobitrax instead @_@
I still use Voluum though. Hope this will be solved soon.

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I wouldn't listen to an AM who tells you what tracking systems to use... affiliates and other marketers know tracking systems better than anyone.

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Gents, I know it's taking a while but I'm still waiting on a decisive conclusion from their end, I'm pushing for a hastier resolution - AdCash says they're still running final tests. As soon I get conclusive info from them and a confirmation that the issue has been fixed I will let you know here.

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That's why I love <3 Voluum so much... well, I mean the team behind it. Always take the extra miles to help out affiliates. <3

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Do you guys have any update on this?

thank you!

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Hey guys,

problem is resolved for me! What about others?

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I've been pushing for a final answer from their side almost daily.. but as it is with bigger companies, things take longer than you'd like.

I can confirm however that the issue is 100% on the side of AdCash. I've sent a message to them asking for a hasty response in regards to the final outcome.

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OK that worked The CEO of AdCash just wrote me that the stats looks good so the problem has been resolved! If I get any more technical info I'll post here later.

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This is still going on. Can somebody of adcash give their feedback here, i know they are on this forum... I really dislike Adcash, since they don't have the time to give feedback to me. So, after 3 weeks of trying to contact them, my love is over with the Bulgarians. My account is still funded with couple of 1000's.

So, stay away of them. And its not only mobile Robert, its also lots of US traffic.

For the guys rolling with them with success. Please go on, but this is my determination.

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Ok guys I'm just going to put it out there. I have paid for millions of clicks with Adcash. Initially I was doing all CPM camps and there was massive click loss (same story with Propeller ads), resolution was nothing, a bunch of bullshit finger pointing and no answers. "must be your tracker" "must be your URL or the tokens". This wasted a huge amount of my time and only created frustration for me. Here are the real options:

A. Somebody is stealing
B. There are major technical issues with the network or one of the traffic sources' networks they are brokering traffic from.

Now the magic happened. I switch from CPM to CPI pricing. Amazingly, the click loss has resolved itself (less than 5%!!!!!!). I can't make much money this way, but it's free data for testing. I have used Voluum, imobitrax and CPV labs.

I am not a technical genius, but I can't image what possibly is the technical explanation how there is almost no click loss on CPI and massive when I pay for traffic on CPM. They are exactly the same!

Traffic sources steal, run internally against their clients that are paying them. How do I know this, because I know guys that contract directly with traffic sources to run campaigns for them. Aff Networks scrub (or steal their affiliates campaigns). Cloaker owners do the same (running multi million dollar campaigns with the exact same traffic sources and campaigns their clients are running. This is the reality of this industry, I am not saying it's ok or right, it just is.

Do I sound negative or bitter? I don't think so, just years of experience and 7 figures of revenue.

If you can't deal with it go get a job at a bank

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Click loss only when it serves to profit them.

No click loss when it would directly lose them revenue.

Coincidence? I think not.

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So is it still going on? Or is adcash safe with Voluum now?

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it is still happening!

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Ok, so staying away from adcash for now.

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I had been on the fence for a while now about taking my pop campaigns over to the managed side with Adcash and Propeller, but been holding off mainly because of how long it takes these guys to respond. Even after hounding them on Skype/LinkedIn.

Well, now I'm glad I did hold off.

Without accusing anyone of anything, what is happening appears to be pretty clear.

Thanks for chiming in with that piece of info, @naesm.

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Threads like this are golden.. Can save people a lot of money..

I've steared clear of adcash after reading this thread, but did signup to propeller a few weeks back... never even heard from them, not even a confirmation of my interest!! Not a good sign.

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same here, have rep on skype, trying for 3 weeks to get a campaign running with them. she just never replies, it's unbelievable how unprofessional these guys work.

Like our convo goes like this:

Hi, what is the min CPM in country XY
reply 3 days later: $xy, xxxxxxx impressions

Great, can we get a campaign going, where do I fund my account, do you have special documents to fill out for the IO etc?
reply 1 day later: great, let's get going, no special documents needed.

Ok, so how do I pay you now?
1 day later: Hi, please let me know...
2 days later, hello ...
etc etc
etc
etc
no more reply from them for over 2 weeks...

guess you just have to be patient, or take your money elsewhere since they seem to have enough of it

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Whadya guys reckon, any major trackers stealing campaigns as well?

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hi there you just have to get the right rep. I faced similar issue, once I found the right one (i mean rep). Boom, wonders

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