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Anyone having trouble contacting CPVLabs helpdesk? (9)

05-31-2014 08:02 PM #1 adangg (Member)
Anyone having trouble contacting CPVLabs helpdesk?

Requested a license reset more than 3 days ago so i can move domains n no replies...even submitted another ticket but no dice

05-31-2014 09:47 PM #2 swissfactor (Member)

Yeah, their support team guys are totally ignorant bastards. In return I decided to decrypt their code and fixed the issue myself :-P

06-02-2014 09:05 PM #3 adangg (Member)

Still waiting..its almost been a week now.......not sure what to do..does anyone know if any cpv support guys have stm accounts?

06-02-2014 09:17 PM #4 vp5005 (Member)

I have to say I have completely opposite view. I have always found thier support to be outstanding, using get a response back within 10 minutes. I dont know if it helps any but I usually submit my tickets from here: http://thelabhelpdesk.com/ rather then sending them an email directly.

06-02-2014 09:41 PM #5 adangg (Member)

Quote Originally Posted by vp5005 View Post
I have to say I have completely opposite view. I have always found thier support to be outstanding, using get a response back within 10 minutes. I dont know if it helps any but I usually submit my tickets from here: http://thelabhelpdesk.com/ rather then sending them an email directly.
Yup the first time I contacted thehelpdesk they were responding to me instantly....but its only this one time?? I even submitted 2 tickets. not sure

06-04-2014 03:01 PM #6 fightingfffreedom (Member)

They are pretty responsive. They are not open on the weekends but they almost always respond within a day sometimes multiple times during the day.

06-04-2014 03:29 PM #7 shakedown (Member)

They have always been great with me. I have opened more than 30 tickets in the past 6 months and they answered all of them quickly. What may be happening (which happened to me), is that they actually replied but you did not notice. Do a Gmail search for "A reply has been posted to your ticket" .

06-06-2014 12:12 PM #8 mling1985 (AMC Alumnus)

I have always found their support great, never had to wait for more than a few hours to get a reply.
Are you using hotmail by any chance? I ve been having trouble receiving emails from them with hotmail. Maybe they have actually replied but you didn't get the email saying they have responded?

06-06-2014 01:17 PM #9 cosmeivan ()

I don't know about their helpdesk, but I always get replies from the owner within 24 hours with very detailed responses/solutions.

Maybe you should look at your junk folder or something?.

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