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**kinda urgent** pof account help! (5)

05-28-2014 09:35 PM #1 telemaster (Member)
**kinda urgent** pof account help!

Hi

Just noticed an email from POF asking me to email them a pic of my debit card (albeit with numbers obscured) and photo ID for verification purposes.
Is this normal? Anyone else had to do this?

Appreciate the need for account verification but just seems kinda phishy, no pun intended!

BenPOF - Can you verify this?

05-28-2014 09:39 PM #2 telemaster (Member)

Doesn't instill too much confidence that the link in the email to the documentation on their verification process doesn't frickin' resolve. Come POF guys, sort it out!

05-29-2014 12:24 AM #3 craigm (Veteran Member)

yes it's normal, e-mail Ben with your details and he'll sort you out

05-29-2014 03:41 AM #4 zeno (Administrator)

Quote Originally Posted by telemaster View Post
Doesn't instill too much confidence that the link in the email to the documentation on their verification process doesn't frickin' resolve. Come POF guys, sort it out!
What's the link? Be aware resolution of a URL is not a one-way street, the issues can be in a lot of places other than just PoF's servers/config. If this does happen to me, my first step is to quickly connect to a VPN and try through that.

06-03-2014 05:58 PM #5 telemaster (Member)

Hi guys

All verified now thanks to the wonderful Natasha who confirmed that the link in the email was indeed old and broken. Appreciate your suggestions though Zeno.
I'm just always a bit jumpy when it comes to sending ID docs over email. Better safe than sorry.

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