Home > Paid Traffic Sources > Facebook & Instagram

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Can I stop people from commenting on my ads? (43)

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Alright (that's a British hello)

I'm running a campaign for a personal injury lawyer on Facebook using desktop newsfeed ads only.

It's a website conversion campaign and the ad display is a promoted post.

Text on top with a clickable picture and link below which leads directly to my IFramed form on Facebook.

I'm targeting men only and using pictures on scantily clad woman and cars which I'm (very) loosely connecting
to the road traffic accident claims offer I'm promoting.

CTR's on ads is great, conversion rate on landing page is great.

I'm really happy with the campaign.

(It's my first proper one)

Only thing is... these promoted posts allow people to comment on the ads.

And I'm constantly having to delete stupid comments from my posts.

Stuff like:

"What have big boobs got to do with injury claims?"

"Fucking scammers that pics got nothing to do with lawyers"

Obviously if I don't delete them it's going to fuck up my CTR as thousands of
people get to see these comments within a few minutes.

So is there any way I can disable comments on posts?

Anyone else had this problem?

Cheers

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Nothing. It just gets me leads.

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I wondered the same thing after I did some ads for dating ebook and people said

"Yeah, woman just like 3 things money, beauty and fame. Don't spend your money on this stupid course"

Got 3 conversions... and got my ad banned for being "dating" related.

But wondered if you can block comments from your ads.

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Can you take a screenshot of how it looks? Comments and all

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I've deleted the bad comments, thought I'd leave Jasons

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https://www.facebook.com/help/131671940241729

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You just have to clean them.

I have some friends that pay people to clean their fan pages all the time; otherwise their offer stops converting.

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Spend a day thinking of any specific words these comments use in common and compile a list. Edit your page and ban all of them. You'll clean up the rest as you go.

I did this two years ago and it's been a life saver. I haven't had anything make it past the banned words in over six months.

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Couldn't you theoretically compile a large wordlist of the english language and ban all those too, or is that too tedious?

If not, could mean no one could comment

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I think you may be on to something

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Cheers guys I'll try that now. Maybe just adding

A
It
And
The
This
Them
There
They
Their
Is
I

Should do the job

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It is possible to code a script which checks automaticly every 30 seconds (cronjob) the comments section and deletes all comments...

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Yep, you definitely wouldn't need to run a wordlist of the entire English language.

Banning the 100 most commonly used English words should do the job nicely: almost nothing will get through.

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Hahah your campaign is hilarious, good job with your creativity!

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Ha it's about as far as my creativity goes I'm affraid.

Claims offers = cars and boobs

Gaming offers = games and boobs

Real Estate offers = house and boobs

Legal offers = lawyer with boobs

Finance offers = cash and boobs

Weight loss offers = fat guys get no boobs

Biz op offers = money and boobs

Dating offers = boobs


My CTR's are always directly related to the % of boobs in my ads

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Throwing in a few negative words like bs, scam, fraud, hoax, fake etc is helpful as people tend to say them without any sort of sentence structure.

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easiest way to prevent comments is to ban the letters a, e, i, o, u, y

Go into your admin page settings and place in the banned words section. Works like a charm.

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that made me chuckle.

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You think deleting comments will do good? If people can't comment, they find other way to show their anger. They will report your ads and when it reporting on ads go above certain theshold, Facebook will automatically ban you. Remeber is all automated. So be prepared to receive "Decision Final"

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Wouldn't work unless the letters are separated (on their own).

If people comment once, they won't always be back to check that their comment is still there. However if we use this tactic of blocking words like spam/hoax/a/the/if/see (as will get commented on every diet/muscle/skin ad) then the user will get a message saying their post does not meet the rules set by the Page owner.

That's when they report the ad.

The cloaked News Feed ads I see (muscle/diet) have 100-200 comments each, and all are positive (like they didn't click through, just commenting on the ad's content - which is why it's important to ENGAGE the audience through a [controversial?] question) - or they are tagging other people in. I know 100% those admins deleted many comments. If you can run a month like the ads I've seen, using retroactive tactic, then who cares if you eventually lose the account.

Those running unpublished ads are happy enough to check back on comments daily.

The FB safety team is probably getting alerted every time somebody uses scam/hoax in a comment on an ad. But ads are lasting many weeks for some affiliates (such as myself).

I will be launching more aggressive ads in the next week or so, we'll see how much longer my account (diet/muscle) can last. And how many shitty comments I get lol.

Lots of Ads has terrible News Feed coverage, SocialAdNinja has nothing (last time I checked). I wish they would also show the number of comments and stuff in the ad...

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100% true you should be able to get decent comments on the newsfeed with some creativity all others you do not like just delete.

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If you're trying to get good comments, it usually helps if you make the first comment that leads into more questions/responses so you can almost dictate the replies.

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Tangent question: What's the advantage to using a Promoted Post ad vs a regular Newsfeed ad?

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Pretty sure when a word matches the banned word list, it just hides the comment from the general public. The person and all his/her friends will still be able to see the comment, but not anyone who isn't connected to them.

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You're right actually. Post that contains a word in the moderation list won't appear in public view, but the comments can be seen (and unmarked as spam, if the admin sees fit) in the Page's activity log.

So there is value in at least using a list like: hoax, spam, fake, warning (etc.)

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This might be a stupid question but where can you view dark posts to clean comment sections?

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Power editor

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Anyone have insight on this?

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I have a huge list and I use it to block all comments from my pages. Then I just unblock the positive ones.

Have attached the list here. You're welcome

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I specifically need a script to delete the comments though. :-\

It would seem to me that the amount of blocked comments using a word list (like has been suggested) would tip off facebook that something is going on or would attract their attention in some way or another. That's why I'd like to have a script manually delete the comments.

I've been looking into greasemonkey but my understanding of it is limited.

The other option I was considering was writing a script to delete comments based on post id through the facebook api. But I'm slightly confused about the requirement of an API key and how to get one without having an app setup.

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If you're confused about the programming approach then just hire someone...

You could use Ubot for example, but this is going to be hard with unpublished page posts because you'd have to open the power editor > find post > view in news feed > moderate > etc.

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Hiring someone isn't an option as I am undertaking this project for my employer and I don't have money to spend. I'm sure I'm not the first person who has needed to accomplish this so I'm asking for guidance from this community that I pay to be a part of.

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You mean.... wanting someone else to disseminate their solution for free?

This is one of those situations where you want something technical done and don't have the expertise to do it, giving two ways forward:

1) Manually doing it which costs you time, which you have
2) Paying someone with the necessary skills to make a more automated solution

Option 3) of someone else giving a working solution to you for free is not going to work in many situations in the real world...

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?????

People give away shit on here for free all the time.... like ITT, for example, their keyword lists. Like, for example, their landing pages. Like, for example, code they use. With nearly 5000 posts, I know you've read this board so there's really no reason to get condescending to me when I'm asking a question that doesn't seem out of the realm of things people would help with. SO.... it seems to me that this is one of those situations where getting information for "free" (on this paid message board) is possible in the "real world". If I'm mistaken, my bad. Sheesh.

Since apparently option 1 is the one I'll have to go with, I'll certainly post it when I figure it out. And I won't even ask anything in return!

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The solution you asking for is in depth. I don't think it could just be written or emailed to you. I'd lend a helping hand if I could, but I can only elaborate Zeno's point. You maybe overestimating the cost to hire someone to delete/moderate comments. Bangladeshi's make an effecive wage at .31/hr in garment. they have no skills. But perhaps for .67, 80/hr, you maybe able to get a full tiem page moderator.

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I definitely wasn't asking anyone to write it for me. Mostly if someone could point me in the right direction or if they could drop some quick knowledge.

I'm not the one who would be hiring people for it so unfortunately, it's not my call. I'm just trying to accomplish what I've been asked. If I had any say, we'd have been hired someone. :-\

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I'm not being condescending - I'm giving you my sincere opinion of what you should do here.

It's quite an advanced process to automate. If someone does have a solution for it, they likely had to pay a fair bit to get it built so are less likely to share it (Facebook stuff is generally quite coveted).

If someone does have a solution they are willing to share with you, that's great. Just don't rely on it or wait too long for it.

Edit: Also, how many comments are we talking? As summa mentioned, at least initially, it might be cost effective to just pay some random to do an hour of moderation a day for next to nothing - even if out of your pocket (probably not hard to convince an advertiser to spend $10/month on an outsourced VA).

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My apologies. Didn't mean to get defensive. I'm just frustrated with this task. It seems like it should be easier than it is.

Quite a few comments though. Probably 500+ per day.

Like I mentioned, I've been trying to do it with PHP and the API but it's requiring me to set up an app and wait 7 business days for it to get approved. I was using the graph api testing environment and was able to delete a comment so I know it's possible. I hope that'll work, anyway.

In the meantime, I'm going to look for a more javascript/jquery/greasemonkey oriented approach. I feel like it should possible as it's just repeating a single action. Should be able to make a function that works unless something is completely flying over my head. I want to plug in a post id and have it delete all the comments. Or have a script run on the page to do that and have it reload every 10 minutes.

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Anyone have thoughts on if this suspicion here is true?

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http://www.agorapulse.com/features/f...deration-tools

Came across this. Looks like it has a feature that works in the same way as facebook's keyword filter but I assume since it's separate, it lets comments get posted and then deleted after. Figured it might help someone if they're looking for a paid tool.

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Yeah there are two ways you could really do this:

1) A client-side bot/script that logs in as you, trawls through posts and manually deletes > waits > deletes > etc.
2) An app or platform with API-access

I think if something like Agora Pulse, HootSuite etc. already have an offering for this, that is probably the path of least resistance that will cost you less in terms of time and frustration!

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Definitely agreed. This is not an area where reinventing the wheel will serve you well.

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