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bwyondhosting NIGHTMARE, need Alternative ASAP (21)

12-09-2013 01:25 AM #1 rafael3000 (Member)
bwyondhosting NIGHTMARE, need Alternative ASAP

i noticed my VPS hosting crashed at night, contact beyondhosting support, they rebooted the server. Wake up in the morning, i see the Landing Pages are not loading, i wasted $300 on ads without making much. apparently the vps crashed again at night.

contacted beyondhosting again, they advised i need an upgrade. Upgraded. STM tracking is not tracking clicks(inbound or outbound) , asking BeyondHosting why? They say they havnt changed anything except adding more ram, disk space and etc. Wondering why the hell it is not tracking any clicks then? Checked all LP codes, links and etc. No change. They agreed to install STM V4, nothing has changed. They say the problem is not on their end. I'm arguing WTF, it worked fine before the VPS upgrade. So they advise me to seek support from STM and there is nothing they can do...

Sunday wasted, no money made, Didn't go outside the whole fucking day.

Need beyondhosting alternative, and need it asap.

12-09-2013 01:44 AM #2 szmudo (Member)

First off, why on earth would you get only a VPS if you're already running $300 a day in traffic... Kind of your own fault, but ok...
That aside I can recommend Liquidweb, Storm on Demand, Softlayer and if you're able or have someone to manage servers you should def. look into Hetzner.

And please get a dedicated server!!!!!!

12-09-2013 01:49 AM #3 angry old lady (Member)

funny. I had the same issue last night. server crashed twice. they had to reset their entire system. mine is hosted at chicagovps

also this week I lost all my data in prosper202.

not a good week

12-09-2013 01:50 AM #4 richc (Member)

I feel for you. I ordered a VPS and requested migration of 2 domains, asking them to do one right away (simple php app and associated mysql db) and then the second when I find a low traffic period. There was some dialogue back and forth with BH support requesting where the ftp account was and which database the app was connected to (this despite they had the root WHM login from the old server). I replied with the requested info. The ticket sat open until the next day. After requesting a status update, support replied they were just "finishing it up".

Turns out they just copied everything on the old server to the new one and setup duplicate accounts.

When I replied that's not what was requested Nick from support said "where did you request that?". In the support request he obviously didn't read. We went back and forth a few times before I threw in the towel.

Seeing how this ship was sinking out fresh out of dry dock I pulled the plug on the VPS, requested a refund.

I ran a 25 support tech help desk supporting a user community of over 1500 users for 3 years. It was painfully clear to me my ticket was left open and hurriedly "finished" (100% incorrectly) after I requested an update the next day. Unacceptable support for managed services.

Funny thing is I got a "welcome" email from the CEO asking how things were. I replied with the support ticket number but never heard a peep. Welcome to no-customer service.

12-09-2013 02:26 AM #5 river (Member)

If your running so much traffic you shouldn't be using a VPS, I had nothing but problems with Liquid Web & Beyondhosting fixed all my problems within 24 hours. I've been with them for just over a year now & have 3 dedicated boxes with them & find them great. Their support is always spot on & will do monotonous tasks for me that I don't have the time to do.

12-09-2013 06:10 AM #6 dr_ngo ()

LiquidWeb, Wiredtree.

Beyondhosting's for people too lazy to install CPVLabs

12-09-2013 07:07 AM #7 johnnygood (Member)

Try linode.com

12-09-2013 10:08 AM #8 vidivo (Member)

wiredtree no good in my book.. liquidweb is legit tho

12-09-2013 01:57 PM #9 doppelganger (Member)

I am now on liquid web and have been quite happy with them so far.

-Aaron

12-10-2013 06:27 AM #10 mike_s (Member)

I use a dedicated server from BH and don't experience much downtime... maybe you should upgrade

12-10-2013 06:51 AM #11 andy_d (Veteran Member)

Originally Posted by szmudo

I run a lot more then that in traffic and I'm on a VPS. Just gotta shop around for a powerful one and have it configured correctly.

12-10-2013 01:52 PM #12 dconstrukt (Member)

seems like some of you guys love beyondhosting, others are having a bunch of problems.

hmm....

is there a specific type of server setup for CPVlabs?

i run my sites with media temple

haven't had any issues with them.

should i just use them for a cpvlabs server?

12-10-2013 04:14 PM #13 bunchie (Member)

Knownhost.

12-10-2013 05:27 PM #14 coreyhammond (Member)

Everyone has issues with a hosting company at one point or another, it really comes down to service and how they fix it.

A VPS is a good start for paid media tracking software but eventually moving to a dedicated is the way to go if you're scaling.

12-10-2013 06:07 PM #15 bbrock32 (Administrator)

I don't want to get into the whole which host is better but I have two suggestions :

1 - Get a dedicated box. If you spend more than $200 a day on traffic it's worth it. Also you can get a decent dedicated box for $200 or even less.

2 - Use monitoring for your server so you know exactly if your server is down. I use monitis and it does the job perfectly. You can set it up to text or call you is something is wrong.

12-11-2013 04:31 AM #16 BeyondHosting-Tyler (Member)

Thanks for chiming in here Besmir.

Like everyone said, if you spending money to make money, you should spend enough to secure your investments.

$60 on a VPS to earn hundreds of dollars per day.. almost makes sense.

Dedicated is dedicated, VPS is shared.. its not hard to understand if you ask support we will give you the right recommendations.

I'm going to investigate some of these claims and follow up tomorrow. I know about everything that goes on here and we keep tabs on our 7500 customers and services at all times.

I think a lot of these posts are on the extreme end of what really happened, and that's normally what I find out to.

Also, we have a 2-3 minute ticket reply time, so anyone who claims they sent in a support ticket and never got a response is wrong. If you sent an email to a email and never got a reply, this would explain no response and no ticket.

We also offer an ENTIRELY FREE monitoring service called "beacon" its available in your beyond hosting client area. Simply login and add some checks. Its a new service but the monitoring framework is very stable. We will be adding, phone, ticket, and text soon. You can use email now and simply use your phone number at your providers email for free text alerts.

12-11-2013 10:10 AM #17 lanikai87 (Member)

I use BeyondHosting. They have been good. I would second everyone who is saying get a Dedicated Server. It might also make sense to find a server admin. You can find good ones on places like Odesk. I found several good guys there. They have charged anywhere fro $15/25/hour and an have been totally reliable.

I have a few vps servers with Beyond though. If there are issues with your vps's there make sure to explain your issues clearly and be reasonable with their support staff. However, if you feel like certain things are not getting done don't hesitate to try another host. What it comes down to ultimately is your peace of mind.

12-18-2013 02:05 AM #18 szmudo (Member)

Originally Posted by andy_d

I run a lot more then that in traffic and I'm on a VPS. Just gotta shop around for a powerful one and have it configured correctly.

You might think that, but it's not true

You will never be able to take peaks in traffic, your server will just freeze up, and you probably don't even realize that it happens.

A good dedicated server doesn't cost much, and if you are serious about your business you should invest that little bit of money to be able to scale, better even multiple dedis.

Obviously it comes down to what you mean by "a lot more". But in the end a VPS does not offer you much room to grow...

12-18-2013 03:31 AM #19 kyleirwin (Member)

Originally Posted by szmudo

You might think that, but it's not true

You will never be able to take peaks in traffic, your server will just freeze up, and you probably don't even realize that it happens.

I'm sorry homie, but that's false. There are many reliable VPS providers that can handle loads of traffic on a single instance, comparable to that of a dedicated box.

There are tons of oversold VPS providers that have shotty performance. There are also VPS providers that do not oversell their hardware, and always have a fraction of a dedicated machine's resources available for use.

So long as your virtual machine is spec'd to have the resources handle the peaks in your traffic, you'll be fine... just like a dedicated box. You need to know the limitations of your hardware, virtual or not.

andy_d is 100% correct... you'd be surprised how much a $5/mo server on DigitalOcean can handle if properly configured.

VPS and/or Cloud Instances don't win at everything, but they do offer many benefits that dedicated boxes don't. Being able to run multiple <$100/mo virtual machines in a load balanced and/or geo-distributed configuration at the same price as a single dedicated box is hugely superior in many use cases.

Both have their pros and cons, but you'd be doing yourself a disservice to write off VPS/Cloud hosting.

12-18-2013 08:07 AM #20 szmudo (Member)

Well have it your way, maybe we're talking about different traffic levels.
But hosting on a $5 DigitalOcean instance or whatever when running tens of thousands of dollar rev, or even thousands, or even hundreds per day, is plain wrong.

If it seems to work, or really does is a different story.

We're running traffic over 35 servers, and I'm doing this also for a long time already, and honestly I have never seen a VPS outperforming a dedicated server.
And nobody was dissing cloud hosting here at all, big fan myself. But your hosting should be in relation to the business you're doing. That is really what I'm trying to say...

And if someone is running $300+ a day over a $5 VPS, that is wrong

12-18-2013 04:25 PM #21 BeyondHosting-Tyler (Member)

Originally Posted by szmudo

I agree with everything you've said! Some people just like bitching. Paying little to nothing for a server making thousands of dollars per day, or losing... Having their VPS go down gives them a reason to complain.

Originally Posted by kyleirwin

Still shared hosting. No matter how you look at it your sharing a server with 20-40 other people. Especially digital ocean, they pack em in tight! Run a intensive cpu task on a digital ocean vm.. you will quickly see how inconsistent performance is from your *allowed cpu shares*. They are not in business to give you the best service, they are in business to make money. Its pretty easy to calculate the cost of a server, data center and operating expenses and then look at X*$5/Server to see how many customers it takes to turn a profit.

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