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TJ: No updated data is available. Please refresh. (15)

11-17-2013 01:53 PM #1 nyc (Member)
TJ: No updated data is available. Please refresh.


I keep getting this message on all my placements on TJ.. does anyone know how to get around it? Even waiting some time and refreshing doesn't seem to do anything

11-17-2013 02:03 PM #2 imboss (Member)

i am noticing the same

11-17-2013 02:04 PM #3 godspeed (Member)

You are not the only one. Probably it will be fixed soon.
I think they are not working weekends.

11-17-2013 02:12 PM #4 bbrock32 (Administrator)

Yep that tends to happen quite a lot.

Generally they get this stuff fixed pretty soon.

11-17-2013 02:14 PM #5 nyc (Member)

Ah so its not just me.. hopefully they get it fixed soon!

11-17-2013 07:15 PM #6 francis (Member)

There are also other glitches going on. For example, I've been bidding double the top CPM in a GEO for the past 48 hours with a 20k spend and the TJ bid data shows me in the bottom slot for traffic.

11-17-2013 09:23 PM #7 bravenewworld (Member)

Yeah, my bids are not showing up whatsoever. So I do not even know what percentage of traffic I'm getting, what bid rank I am, etc. When I increase or decrease my bids, they still do not show up..even hours later. This is crazy.

I'm curious, how is everyone else dealing with it?

11-17-2013 09:25 PM #8 francis (Member)

Quote Originally Posted by bravenewworld View Post
Yeah, my bids are not showing up whatsoever. So I do not even know what percentage of traffic I'm getting, what bid rank I am, etc. When I increase or decrease my bids, they still do not show up..even hours later. This is crazy.

I'm curious, how is everyone else dealing with it?
Same here, I don't know where I stand. I think the data they are showing today is from friday actually.

11-17-2013 09:26 PM #9 bravenewworld (Member)

Can we ask for a refund from TJ?

11-17-2013 09:38 PM #10 francis (Member)

Quote Originally Posted by bravenewworld View Post
Can we ask for a refund from TJ?
I've never tried, but I guess it wouldn't hurt if you can prove the error caused you to over spend

11-18-2013 12:38 AM #11 erikgyepes (Moderator)

Same for me too - for one specific country, at others it show me okay. (are we bidding all on the same one? )
BTW now it's working again for me.

11-18-2013 05:30 AM #12 maynzie (Moderator)

I get that at the opening of each hour for about 5 minutes, then its pretty back to normal. Except it takes a little bit longer when the new day roles over, nothing too crazy just something I've learned to get used too

11-19-2013 03:18 AM #13 pokersensei (Member)

Looks like it's down again? Seems like this is happening a lot more frequently lately.

11-19-2013 03:29 AM #14 bravenewworld (Member)

Did anyone else get an email that they supposedly updated their site?

11-19-2013 04:52 AM #15 erikgyepes (Moderator)

Quote Originally Posted by bravenewworld View Post
Did anyone else get an email that they supposedly updated their site?
Yeah, they actually update the front-end through this weekend though. And it sucks a bit as after your session timeout, you have to go back to homepage page. Then click sign-in. Then go from dashboard to your campaign ... They should at least redirect you after your login session timeout to log-in form instead of displaying useless blank page. Focus a bit on UX. But they mention they are working on new backend as well, so hopefully these things will be sorted out soon.

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