Home > Paid Traffic Sources > Facebook & Instagram

can't charge over $5k (16)

10-08-2013 10:26 AM #1 richardx (Member)
can't charge over $5k

i have one fb ads account spent $5k/day, but can't charge, tried several credit cards.
who got same issue? if it can't get paid in few days, the accounts will get banned for sure.
thanks!

10-08-2013 10:39 AM #2 vipinext (Member)

Did you check with your bank? I assume you must be paying them with credit card right? This happens sometimes because of facebook trying to charge that amount several times in short span of time, thus triggering banks fraud detection and getting blacklisted for a while.

10-08-2013 10:49 AM #3 richardx (Member)

bank told everything looks ok on their side, no any restrictions.

10-08-2013 11:08 AM #4 vipinext (Member)

Seems to be problem from facebook side only, Its running smoothly at my end though. Last they charged my VISA card was few hours back.

10-08-2013 11:20 AM #5 richardx (Member)

Originally Posted by vipinext

Seems to be problem from facebook side only, Its running smoothly at my end though. Last they charged my VISA card was few hours back.

charged $5k+ without problem?

10-08-2013 11:58 AM #6 jangilb (Member)

Their payment processing is glitchy as hell. I would give it another day or so and see if it goes through again.

Did your bank mention if Facebook attempted to charge or did they say nothing hit at all?

10-08-2013 12:24 PM #7 vipinext (Member)

Originally Posted by richardx

charged $5k+ without problem?

Nope my accounts are of lower spend. Last they took out was $1200

10-08-2013 12:27 PM #8 mehdi (Member)

richardx where is your CC from ( country, bank ) ? you should make sure with your bank the cc can take a $5k charge and send back an OK ...
also check your zipcode, city, country informations , it won't go through if those are not correct !

Mehdi

10-08-2013 12:31 PM #9 richardx (Member)

Originally Posted by jangilb

Facebook attempted to charge but does not accept my credit cards. but every charge less than $5000 has no problem at all.

10-08-2013 12:49 PM #10 richardx (Member)

Originally Posted by mehdi

it's bank of china. i think the zipcode/city..etc does not matter. tried enter wrong infos and charged ok if its less $5k.
thanks.

10-08-2013 01:04 PM #11 jangilb (Member)

Originally Posted by richardx

Facebook attempted to charge but does not accept my credit cards. but every charge less than $5000 has no problem at all.

So the charges are hitting your card provider, but being denied? I'm still unclear if the charges are reaching your card or not.

10-08-2013 01:11 PM #12 richardx (Member)

Originally Posted by jangilb

So the charges are hitting your card provider, but being denied? I'm still unclear if the charges are reaching your card or not.

sorry for my bad english. yes. it hitting my cards. but its not denied, the bank told me "facebook does not accept/support my cards".

10-08-2013 01:30 PM #13 suipowers (Member)

you can add the paypal to pay.

10-08-2013 01:38 PM #14 jangilb (Member)

Originally Posted by richardx

sorry for my bad english. yes. it hitting my cards. but its not denied, the bank told me "facebook does not accept/support my cards".

I would be willing to bet your bank has a transaction threshold on your card. A lot of banks do this to mitigate risk. Might be worth talking to your account manager and having them double it.

10-08-2013 02:54 PM #15 richardx (Member)

Originally Posted by suipowers

you can add the paypal to pay.

just tried use paypal. same problem can't charge success.

10-08-2013 03:00 PM #16 jangilb (Member)

If PayPal tried to pull from your card and it has a transaction threshold, it could explain why this failed also.

Home > Paid Traffic Sources > Facebook & Instagram