I generated £11k in leads for a health insurance offer on this network last month.
They have just called me to say they are only going to pay £7k
At no time did they tell me I would not get paid for all the leads sent.
The advertiser is now refusing to pay them - hence my huge scrub rate
I might add that I kept on asking for quality checks and my AM went back and forth to the advertiser.
Someone has screwed up here and it's not me - I was told categorically that I would get paid for all leads - now it seems that this is no longer the case.
What recourse do I have against these guys?
If they don't get paid its not your problem. Sounds like you've done everything right.
PRINT OUT all your communication with them - including emails asking for the quality checks ec.
Gerete reports from their system and take screenshots.
Once they've paid you the 7k, invoice them for the outstanding 4k. Put a 30 day pay notice on the invoice. If they don't pay it you have the normal channels to go through for unpaid invoices.
In the UK, you can just put debt collectors on them. It will probably cost you 50% of the fee but from experience you don't want to mess with debt collectors in the UK.
I would encourage you to try and work it out with them first. It can be very draining to chase up unpaid affiliate monies
£4k is also below the threshold for Small Claims Court in England (not Scotland). Small Claims Courts are fantastic - you can fill in the paperwork yourself, so it's pretty darn cheap to collect through them, and the mere threat of a small claims action is likely to get them to pay up rather than have to pay lawyers to represent them.
To add my 2p worth, I highly recommend this company: http://www.thomashiggins.com/
I've recovered thousands of pounds I would otherwise have never received thanks to them.
80% of clients shit their pants when they receive a Letter Before Action - and they're only £2.40 to send! Otherwise taking the debtor to court is all fairly straightforward with the above company too.
Obviously I'm talking about non-paying clients and you're referring to a CPA network, but I don't see why it wouldn't work for you.
Best of luck in getting what you're owed!
^^ Good info!
Seem like you followed the rules riley. As long as everything you said is true, your likely owed in full. Get on a call with a network manager or VP and sort it out.