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CPV lab won't install (8)


03-31-2013 12:39 AM #1 cataclysm1987 (Member)
CPV lab won't install

Anyone have a similar problem?

I just installed CPV lab and have a blank page at mydomain/install.php

The problem is I already went through all the troubleshooting for the account and made sure I have ioncube and PHP up to date on my server...

...so what the heck could be causing this issue?

I have contacted both my hosting provider and CPV lab support for details. I am still waiting to hear back on this.

:-(


03-31-2013 01:48 AM #2 zeno (Administrator)

Anything present when your view page source? Does the directory or file need its permissions changed? Do you have NoScript or AdBlock that could be blocking browser content? Are there any config options in install.php that you are meant to manually edit before uploading?


03-31-2013 03:07 AM #3 cataclysm1987 (Member)

Hey, I fixed it.

Here is what happened:

I went to install CPV Lab before making sure Ion Cube Loader was set up properly. It wasn't.

Once I went into the install and actually got the files uploaded, the page was blank. I then updated Ion Cube but it still didn't work.

Got in touch with MyHosting and they ran through the install and reloaded the server from scratch with Ion Cube settings properly configured FROM THE BEGINNING...and it worked. Imagine that!

Anyways, the lesson here is, make sure you ion cube settings are properly configured before you install CPV lab and not after.


03-31-2013 03:49 AM #4 cataclysm1987 (Member)

Crap.

Now it is outputting this as an error:


Warning: session_start() [function.session-start]: open(/tmp/sess_ab07165b39bf5842188fafaf70334f76, O_RDWR) failed: Permission denied (13) in /home/powerad/public_html/lib/session.inc on line 0

Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/powerad/public_html/lib/session.inc:0) in /home/powerad/public_html/lib/session.inc on line 0

Warning: Cannot modify header information - headers already sent by (output started at /home/powerad/public_html/lib/session.inc:0) in /home/powerad/public_html/install.php on line 0

Warning: Unknown: open(/tmp/sess_ab07165b39bf5842188fafaf70334f76, O_RDWR) failed: Permission denied (13) in Unknown on line 0

Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0

Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0

Any ideas?


03-31-2013 04:26 AM #5 zeno (Administrator)

I would

1) make sure those files have the appropriate permissions (i.e. make sure read/write is allowed)
2) open session.inc (or the file you are opening, e.g. install.php?) and make sure there are no blank spaces in there before the various bits of code. Often those "headers already sent" errors come because there is something in a file that the browser tries to render (even a space...) which screws all header() redirect functions.


03-31-2013 04:56 PM #6 cataclysm1987 (Member)

Quote Originally Posted by zeno View Post
I would

1) make sure those files have the appropriate permissions (i.e. make sure read/write is allowed)
2) open session.inc (or the file you are opening, e.g. install.php?) and make sure there are no blank spaces in there before the various bits of code. Often those "headers already sent" errors come because there is something in a file that the browser tries to render (even a space...) which screws all header() redirect functions.

Changed session.inc to 666, still the same problem.

I am looking in the code right now, I have no idea if any of these spaces are supposed to be in here...


I tried reuploading a fresh copy of the session.inc file to the site thinking maybe it had become corrupted somehow after install. No such luck, same exact error message :-(.

I have CPV Lab support taking a look at this right now, if anyone else wants a shot let me know.


03-31-2013 07:20 PM #7 sandyone (Member)

cataclysm1987,
Please let us know what the resolution to the issue is.

It will help many others here in the future.


04-02-2013 01:29 PM #8 caurmen (Administrator)

Dumb question here - do you have /tmp on your system (at the root, obviously) and is it world-writable (666/777)? Looks like files in your /tmp directory may have wierd permissions and/or ownership.

I think the "Headers already sent" error is because of the first error - when PHP outputs an error before it sends headers, it then gets very confused and lost...


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